- Manage day-to-day ticket operations for Special Events at Bank of America Stadum.- Communicate directly with live event promoters to create manifests, organize holds for promotions, prepare ticket presales & public on-sales as well as plan for event day ticket operations.- Manage special event parking sales and operations on Ticketmaster- Ticketmaster products; Host, Archtics & TM1.- Primary event day contact for special event ticket operations- Analyze and prepare ticket sales and revenue worksheets for TSE directors & event promoters.- Work closely with Stadium Live Events Manager regarding ticketing logistics, event preparation and settlement.

Currently:~Carefully navigating ticket operations through Covid-19 pandemic, including the shutting down the end of the 2019/2020 season and halting the 2020/2021 season renewals.~Ongoing creative and safe planning future events.~Successfully implement ticketing for contactless and socially distant 5-week performance run with seating, sales, and new mobile ticketing during March and April of 2021.~Strategic analysis and thorough knowledge of multiple theater seating manifests with respect to social distancing at 25%, 50%, 70% and 100% capacities.

While at FARE, I managed several Food Allergy Walks throughout the Country. I worked closely with city and county venues to assure contracts, certificates of insurance, security and all other logistical support was complete. I prepared and sent regular promotional emails using Blackbaud/Luminate Nonprofit Software. I cultivated and secured revenue through business sponsorships and peer to peer fundraising. I managed social media event accounts including creating, posting and monitoring content. I worked with sponsors regarding their donation levels, logo requirements and overall fulfillment. I empowered and guided local volunteer walk chairs to secure entertainment, event organization and volunteers for their FARE Walk events. I managed and adhered to campaign timelines and budgets by tracking revenue and expenses associated with assigned fundraising campaigns and walk events. I ordered and tracked incidental materials, including t-shirts, print material and sponsorship deliverables.

While at the Panthers, my 22 year involvement in all facets of operating NFL Ticket Office ranged from office management, ticket system operations to game day ticket preparation for the Super Bowl.I began as an intern in 1994 and became the Ticket Manager in 2000. I oversaw all operational and customer service facets of the Ticket Office during regular workdays and all events held in Bank of America Stadium. This includes all Panthers Football and Non-Panthers events. I managed accessible seating and made sure we were compliant with ADA regulations.I maintained all operational aspects of the ticketing systems (software and hardware) and ticket security. I oversaw operational budgets, reporting and event settlements and office supply inventory. I managed anywhere from 3 to 20 staff depending on whether it was event day or not. I approved all Ticket Office non-exempt, intern and game day staff payroll.I communicated regularly with NFL representatives and Panthers directors as well as partners, promoters, sponsors, patrons and business associates with regards to any business or event needs.Additionally, I oversaw event day parking lot organization, revenue and pass distribution and act as liaison between the Carolina Panthers and lot owners and operators.The Ticket Office regularly assisted customers regarding department policies, events, merchandise, facilities and ADA accommodations.One of my proudest achievements is the success of many of the staff who worked for me during this time.