Daryl Jean Baptiste Email & Phone Number

Florida, United States

Florida, United States

Fort Lauderdale, Florida, United States

.Provide phone support to customers navigating the DEO, IDme, and EmployFlorida Websites..Act as a Liaison for the Tobacco Free Initiative program between CSBD and Nova Southeastern University

Florida, United States

• Provide assistance, instructions, and explanations to customers utilizing services, systems, and information available in the Resource Room, along with other related computer data and programs.• Keep track of, update, and record customer information and activity in the current database system to ensure they have properly set up their accounts.• Gather information about each individual to either refer them to a specific program or redirect them to the appropriate representative who will assist them with specialized assessments. Develop a personalized employment plan to identify their goals, appropriate objectives, and services for participants that will lead to sustained careers and lasting self-sufficiency.• Assist claimants in registering for job placement, unemployment benefits, and training as needed.

Florida, United States

• Monitored and assisted over 20 customers daily with system, password, accounts, and server issues• Provided detailed explanations to customers about our services, programs, and policies• Documented and reported lacking tools and resources to our management department to achieve a better work environment and proficiency • Notified the IT department of any major issues with computers, printers, and servers

Santiago De Los Caballeros, Santiago, Dominican Republic

• Updated spreadsheets to enhance workflow efficiency between supervisors, QA's, and QC's.• Handled inbound calls and provided technical support by guiding customers through pricing, location, benefits, and drawbacks of different products in a detailed, formal, and courteous manner.• Acted as a translator by answering calls in different languages.• Delivered personalized services for different brands by targeting their audience via phone and digital solutions (email, text, call).

Associate Of Science - As, Network Systems Technology - Cloud Architecting

Cetified Network Technician, Information Technology