Communicated team goals, making sure everyone knew and understood the current directives and goalsValued team member criticisms and feedback and improved situations and addressed concerns as neededLeveraged my experience to deep dive on issues with team members to help troubleshoot issues that arose during operationAssigned and monitored tasks to team members as skill and qualification dictated

Implemented fibre internet in remote office and started construction on fibre in main officeImplemented, and supported inter-office network connections between data centres, offices, and at-home offices using IPSec with OpenVPN and Microsoft Routing and Remote AccessUsed ongoing testing, monitoring, and redundancy, to ensure systems maintain a high up-time Implemented, tested, and supported all servers, workstations and networking equipment.Implemented, maintained and supported an internal email system using Parallels PleskImplemented firewalls, switches, routers, and other network devices.

Increased talk minutes on ADAD by 215% resulting in increased revenueImplemented, tested, and supported a fully automated phone system suite with I3. Handled 250,000 calls per day with both both inbound, manual outbound, predictive, and Interactive Voice Response (IVR) based communications equating to 17,000 live talk minutes per day.Implemented VMWare ESXi to our data centre environment and converted bare-metal servers to virtual machines.Implemented compartmentalized network architecture to increase securityMaintained a swipe card access control system to ensure PCI/DSS compliance24/7 On-call support for emergenciesComplied with all FDCPA and CRTC legislation and requestsWorked with a team to detect, report and suggest new technologies to help improve the network and systems.

Integrated Asterisk and ViciDial to provide file-look up and automatic matching of the incoming and outgoing calls to the files they are linked to.Supported on-going database administration.Worked with staff and clients to provide customized reports, data input (manual and automated), and improve overall work-flow within the data environment.Maintained code, provided bug fixes, and implemented new functionality on a regular basis.Developed shell scripts to do automatic database maintenance on the phone system and collection softwareMaintained code internally through the use of SVN (Subversion