•PROFESSIONAL SUMMARY•An accomplished Service Director with a history of progressive growth and accomplishments in sales and merchandising environments. An excellent communicator with an approachable nature and a cross-functional leadership record that includes team development, marketing and operations has provided me with the skills to build teams that drive results.As a creative strategic problem-solver I was recognized for developing innovative solutions to achieve challenging initiatives while providing executive leadership to management and utilizing industry knowledge to establish methods for consistent growth and expanding operations. Adept at designing, creating and facilitating the delivery of education in support of company strategies. As a multi-unit leader, I embrace change and flourish in challenging environments. Excel at building relationships that both foster and empower growth and development.•AREA OF EXPERTISE•Leadership, Talent Development, Team Leader, Strategy, Change Management, Training, Business Leadership, Process Management, Team Building, Strategic Thinking, Risk Management, Project Management, Research, Time Management, Customer Service, Analysis, Sales, Marketing, Brand Development, Operations, Budgeting, Finance, InventoryHuman Resources, Brand Management, Business Plan Development, Consumer Product Goods (CPG)•SKILLS•Management, Process Development, Teamwork, Public Speaking, Collaboration, Client Relationship Management (CRM), Problem Solving, Spanish, Strategic Planning, Conflict Resolution, Process Improvement, Scheduling, Analytics, Retail Design, Presentations, Promotions, P&L Management, Strategic Direction, Marketing Strategy, Service Sales Retail Operations, Sales Operations, Recruit, Staffing, Hiring, Coach, Supply Chain•TECHNICAL COMPETENCY•Microsoft Office, Word, Excel, Outlook, PowerPoint, SharePoint, Oracle, Social Media, Facebook, Instagram, Twitter, Linkedin, Pinterest, Yammer, Microsoft Teams, Zoom, Skype for Business