Project Management & Analysis | IT Support | Network & Systems AdministrationManage large scale systems, network and software deployment projects for midsize company with full oversight for design, development, deployment and production. Develop strategic direction and define technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines. Direct all information technology and network system deployment and maintenance including all IT infrastructure, wireless communications, PC systems, local networks and mobile environment. Plan, develop and deploy change management initiatives for technical implementation including productivity software, systems, technical application and hardware release. Direct all IT deployments and job scheduling. Oversee department meetings with staff and managers to ensure continuity of information systems support and goal attainment. Coordinate internal IT projects ensuring that implementations are ready as required by management deadlines. Create operational policies, procedures, standards, guidelines and best practices.Create financial forecasts, outline expenditures and modify budget when necessary. Analyze, prepare and document operational procedures and technical guidelines. Proven ability to resolve complex problems, quickly diagnosing and identifying issues and determining the proper resolutions. Assess new innovative technologies, mission critical systems, security, communications and business continuity. Provide leadership and vision for the IT department; including strategic planning of information systems.

Develop and maintain all manner of IT systems for small business clients. Work closely with clients to analyze IT system requirements, clients IT needs, their resources in order to plan projects, fulfill clients expectation and budgets. Consult with clients on equipment and software procurement and requisitions. Provide cost to benefit analysis of business network and applications. Develop and recommend IT solutions for business work flow improvement. Develop IT system specifications after evaluating customer’s nature of work and business volume. Recommend the purchasing of new IT systems, present new IT features/software and deliver progress reports to management. Generate documentation and technical drawings used as manuals or guides for internal systems and/or external products. Provide on call remote and on-site IT support for clients in various cities.

Oversaw the day-to-day operations; responsible for design, engineering, updating, monitoring, and troubleshooting system performance of the data network and solutions. Managed and maintained three on-site Microsoft networks and a combined 60+ servers. Administered development and implementation of multiple, complex systems; defining resource requirements and allocations, monitoring and improving quality and ensuring "best practice" production techniques; worked closely with Operations Team in the development and implementation of application solutions. Responsible for configuration/capacity planning, software evaluation and systems performance analysis and optimization, updating and monitoring software/hardware, disaster recovery plan, nightly backup of systems, building security and communication systems (phone/email). Provided technical guidance to staff and management.

Entry level position initially as an Eyewear Consultant in a high-volume, upscale retail store. Rapidly advanced into formal training in optometry and was promoted to optical remake coach responsible for assisting other opticians and eyewear consultants improve their quality of service. Cross trained as a Production Technician. Responsibilities include producing high-quality eyewear in a timely fashion for customers within the store as well as three remote facilities.