-Creating sustainable practice supporting systemic connections between communications, leadership and learning. -Build change capabilities and mindset shift across Symetra organization and supporting others to understand how they can work with change instead of against it-Developing a compelling framework for change and leadership competencies in service to our vision and desired business outcomes -Coach leaders on change leadership planning -Identify and leverage employee engagement and learning trends

Client: Providence Health and Services Client: Google Partnered with client to develop internal site driving cross-functional employee communication, connection and engagement through human-centered design and research. Led stakeholder interviews to identify customer needs and usability testing, ultimately demonstrating an increase in user satisfaction. Developed strategic plan for employee-generated content.Client: Seattle Public Schools Worked with SPS Technology group to create a new SDLC process, workflow, and Power Skills/Soft Skills Training (examples include building strong relationships, trust, empathetic listening) to increase customer satisfaction and overall effectiveness of organization. (solution delivery and processes, organizational leadership, internal communications, interpersonal skills content development and training, leadership and team coaching, transformation and change management)Unify Consulting is a magnet firm for superstar consultants, respectfully disrupting the consulting industries of Seattle, the Bay Area, and Chicago. Internally, we’ve invested in a meritocracy of optimistic experts without arrogance. Externally, we blend wisdom with technical chops to deliver data-driven, people-powered solutions to last.

Strategic Account and Program Management, Internal Communications, Marketing, and Organizational Leadership needs.

- Ensure success of the CPO (Chief Partner Officer) in all aspects of the business - Responsible for all internal communications and speaking engagements for the CPO - Lead high-visibility, cross-functional projects in highly-matrixed organization (example: Third Place Racial Bias Training for corporate teams which included 5,000+ employees) - Partner with senior HR leadership team to build strategic plan aligning to enterprise goals and priorities - Work across enterprise with other Chiefs of Staff to identify employee trends and enterprise opportunities; facilitate round tables to understand qualitative employee satisfaction - Lead Rhythm of the Business for HR organization - Consult on COE (Centers of Excellence) communications and projects

- Launched Workplace by Facebook (internal social media and communications platform) across organization (US and Canada) to modernize and transform communications -Developed and implemented internal social plan for CEO transition -Built team structure, identified and hired stellar team members to support business model -Working cross-functionally on continuous roll-out, sustainment plan and identifying ongoing use cases -Collaborate and influence with cross-functional senior leaders and teams, including Human Resources, Legal, Privacy, Operations, Retail, and Learning teams -Led partner brand forum to facilitate learning opportunities for product managers and designers

-Managed strategy and portfolio for Partner Digital Enterprise Collaboration team, consisting of mobile, social, and web experiences-Piloted Workplace by Facebook (social media internal communications tool) for non-retail and retail audiences-Led and coached group of high-performing specialists including product managers, program managers, content managers, and designers-Identified and managed third-party vendors and partners (RFP through sustainment) -Developed design brand guidelines and UI kit for internal and external teams to leverage; lead ongoing intake process and updates to design work

- Managed high-priority programs within the Store Development Program Management team- Developed overall vision and business modeling to design and implementation with senior executive and cross-functional partners - Past projects include the launch of an all-day restaurant concept, express format stores (small store format to address lack of affordable space; became one of most successful concepts) and community storesStore Development work streams included:-Strategy -Design -Construction -Operations -Facilities -Marketing and PR Team development through mentoring and facilitation of ongoing Speaker Series sessions

Lead social media and integrated marketing efforts for our client partners across multiple verticals including technology, travel and consumer goods. Mentored and coached team of 11 (from Account Manager to Account Director) and 4 indirect reports (Community Management team). Maintained 85% client retention while rebuilding the Client Services team. Developed roles and responsibilities, as well as processes for organizational transformation.

Conducted needs analysis and audit.Conceptualized, designed and implemented new organizational structure for 60 person agency.Provided management consulting in rapidly changing industry and agency.

I have always been fascinated by the interaction of people and emerging technologies. After focusing solely on the account management side, over the past few years, I developed additional skills in the social media arena. I built and led Wunderman Seattle's Social Media Practice, while remaining the account lead on the Microsoft North American CMG Emerging Media group. In a little over a year, my staff grew by 50%, while maintaining profitability. In addition, we grew revenues on multiple clients by 50% YOY on projects that included strategy to implementation and measurement. Our success was based on: -Developing solid integrated marketing goals-Collaborating closely with creative and media partners-Providing outstanding customer service -Developing strong client and team partnershipsI truly believe in collaboration and working with my team to determine what will help make them successful. It is then my job to get rid of obstacles and let them do their best work.

Our team developed the first social media conversational monitoring program for Microsoft’s US Subsidiary. I led Wunderman's cross-functional team to deliver strategic insights that provided actionable results. From the insights gleaned, we developed influencer programs to continue to increase dialogue with customers. I also managed the Wunderman team focusing on the Microsoft Server and Tools Developer business, where we developed marketing strategies for Next Web, Security, Visual Studio, and Public Sector. I was given the honor of the Team Microsoft award for excellent account management (2007).In addition to day-to-day responsibilities, I developed and managed an onboarding and training program for 30+ new employees. I also created and managed the inaugural Wunderman Internship Program and scaled the approach for multi-year use.

-Worked as part of the management team to build a creative, innovative and financially sustainable agency on the West Coast -Lead rebranding efforts for Aegis Living (formerly Aegis Senior Living) including research, creative briefing and development through execution (print, radio, television, events and digital) -Managed advertising efforts for Pacific Science Center Dead Sea Scrolls exhibit -Pitched and won Washington State County Auditors multi-cultural which achieved over 65% awareness levels and contributed to a 10 percentage point lift in registered voters

-Led consumer qualitative and quantitative insights resulting in rebrand and launch for HP's SureSupply printing supplies technology service -Developed channel marketing program that increased supply purchases by $60M and doubled the most profitable customer segment in HP's loyalty program -Managed call center team (3rd party vendor) and increased customer and partner satisfaction from 60% to 85% YOY -Lead fundraising efforts for Mercy Corps -Developed and implemented mentor and training program across Seattle office