Jon Mitchell Email & Phone Number

West Sussex, United Kingdom, United Kingdom

London, United Kingdom

Responsible for Operational Excellence, delivery of the change programme, Business Resilience, e-trading services, Operational Services and from 1/2016 leading the Claims Transformation programme. Also a member of the Polaris UK Board, an industry body defining e-trading standards across personal and commercial lines. Key achievements include:Selection and implementation of “fast IT” technology for rapid application deployment. This allowed an award winning self-service claims application to be built and launched within 6 months and an integrated workflow management solution within 12 monthsBuild and launch of 10+ new products across multiple lines, including Commercial (Direct and Intermediated) and Personal Lines products. This included one of the first mobile telematics offerings in the marketIntroduced and championed the adoption of an agile delivery methodology Driven and led an Operational Excellence function to achieve stretching annual expense savings and efficiency targetsExecutive sponsorship of offshoring strategy overseeing a total review of services provided, resulting in c£10m of on-going operating expense savingsDriven a performance management programme within Operations which has led to exiting the lowest 10% of performers every 24 monthsDriven a £20m Property savings strategy over 4 yearsManagement of an annual budget of c£50m

London, United Kingdom

PowerPlace was effectively a start-up business within Towergate and was set up as a wholesale intermediary, providing panel based Commercial Insurance products to Intermediaries in the UK and Northern Ireland. During the time I was with PowerPlace we grew the business from an annual Gross Written Premium of £25m to £70m. Key achievements: • Winner, E-Business award at the 2011 British Insurance Awards• Launch and build of 18 e-traded products in 26 months for 7 Insurers• Negotiation and relationship lead for all software providers• Implementation of Salesforce and a General Ledger platform• Early adopter of Cloud based Business Intelligence platform• Management of a team of 12 Business Analysts, Project Managers, application support agents• Led an independent review of the Sales function resulting in £1m savings

Maidstone, Kent

Towergate grew explosively during the seven years I was with the Group, and provided a unique opportunity to be involved with a huge range of challenges spanning all areas of the business. Highlights include:Led the platform selection, contracting and implementation of two new policy administration platforms across personal and commercial linesManagement of product build and distribution teams Build and implementation of a multi-channel e-trading platform, across multiple lines of business First UK integration with Guidewire Claims CenterConsolidation of data from multiple platforms into an enterprise grade data warehouseIT consultancy on a number of acquisitionsProject rescue of a failing CRM programme

Maidstone, Kent

The Rubicon Corporation was a group of companies providing value added services to the general insurance market, such as branded service provision, outsourcing solutions, claims management, consultancy, business processing, call centre operations and IT solutions. Projects included: Client facing Programme Management of Rubicon’s white labelled, panel based contracts:Clients include major high street retailers and affinity partnersEnd to end management from sales to delivery and handover to operational unitsNegotiation with service providers for delivery of additional products and services such as premium finance and breakdown coverProgramme Management working with a Kent based Insurer to implement new Underwriting, Claims and MI platformsOverseeing the decoupling of the underwriting function to GibraltarImplementing multiple systems to support data warehousing, document production, underwriting, policy services, claims management,Project managing the build or redesign of new products and new interfaces Programme Management working with a leading healthcare insurer designing, building and launching a range of mass market insurance products Redesign & reengineering of Rubicon’s creditor portfolio including IT systems and all operational processes.Integration Project Management following the acquisition of the Miller Fisher Group

London, United Kingdom

This role entailed taking a lead within three operating divisions of Aon Limited in the rollout of a document imaging and workflow management system. At the time of initiation, this project was the largest of it’s kind ever undertaken in Europe.

London, United Kingdom

Working for Aon’s International reinsurance company, this role centred on creating and maintaining a relationship between corporate management in London, and senior IT & business management in Aon’s overseas reinsurance offices. The role also required participation in various corporate initiatives, such as Y2K planning, IT budget consolidation and planning the rollout of a new reinsurance processing platform.