Joshua Quinn Email and Phone Number

* Built and support a custom, in-house application for the submission and tracking of Procurement Requisitions and Procurement Change Requests to our procurement team on the ServiceNow Platform* Built and maintained custom integrations between ServiceNow systems to allow two-way synchronization between customer's ITSM tickets and SMX's CSM tickets* Designed and implemented custom workflows and notifications within ServiceNow to allow for better transparency and metric tracking for common internal requests* Support our company's ITSM and Human Resource implementations with ServiceNowDeveloped Catalog Items and workflows for creating, assigning, and processing standard requests and incidents within SMX's ServiceNow system.* Spearheaded the implementation and use of Automated Testing within SMX's ServiceNow platform* Implemented and Support the Customer Service Management module of ServiceNow to provide a better ticketing system for our MSP Customers and introduced our Operations staff to the Agent Workspace environment* Built Data Imports from external systems, such as CostPoint, into ServiceNow to ensure the system is using the source data for reference and decision making* Implementing and supporting the Third-Party Risk Management module of ServiceNow for the Procurement Department * Certified ServiceNow System Administrator

Perform analysis on flight data for a variety of platforms and modes.Writing Python scripts for categorization of data.Writing C and Python scripts for extraction, formatting, and analysis of dataInstalled and maintained Windows 10 systemsInstalled and maintained Hyper-V VMs running Ubuntu 16.04

Wyoming Project: Learned development procedures for OpenBravo development Learned how to set up automated selenium tests and create JUnit classesPARS/IJMS Project(s): Learned and utilized Salesforce Application Development Procedures Set up Atlassian Product Servers including: -Bitbucket Server -JIRA -JIRA Agile -Bamboo Set up a PostgreSQL serverCAST project: Added and improved functionality to a system for the DOD using Java/GWT tools Learned and used SVN Reviewed and updated software installation documentation

Diagnose problems with existing systems built in AppianReceived training for Appian 7.3Modified existing processes and developed rules to enable functionality in existing Appian systemsAltered existing processes in Appian systems to resolve user defined issuesWorked with a team to develop, test, and debug a new application in Appian 7.4

Assist in the development and documentation of HMI Services for Ground Control Stations that are interacting with Unmanned VehiclesHeaded the project for the development of a data warehouse serviceDeveloped Java based software to speak to existing databases for creation and storage of meta-dataMet with client for requirements gatheringDemonstrated a prototype of the data warehouse service for the client for reviewReceived training for Raptor X

Screened calls for the NextGen Helpdesk at the HospitalAttended lessons on implementation and use of NextGen's EHRInputted and used CPT codes within EHR and System Library of NextGenBuilt a working T-SQL procedure block that updated our database at the hospital, allowing us to quickly and effectively finish a long-standing project weeks before its deadlineWorked with SQL on the jobHelped form T-SQL queries to create Crystal Reports for Calvert Memorial Hospital's databaseOrganized and sorted through files within the Calvert Memorial Hospital's databaseShadowed the project manager through meetings and helped with idea developmentWorked on a team to develop and implement a stored procedure to verify data integrity within the database.