PROGRAM MANAGER (THIRD PARTY APPLICATIONS & INTEGRATION SERVICES), LIBERTY UNIVERSITY — 2018-PRESENTManage the Third-Party and Integration Services teams in Enterprise Architecture department.Responsible for the evaluation, implementation, integration, and support of over 30 third-partyproducts and vendors.• Manage 9 technical support/software engineers• Manage 8 project managers/product administrators• Manage a portfolio of projects and development efforts• Manage and prioritize backlog of bug fixes and feature enhancements• Manage incidents and tickets for third party and development support• Responsible for the communication of service issues and outages to internal customers and vendors• Report project and development metrics to upper management• Build and maintain relationships with internal customers and external vendors• Responsible for interviewing, onboarding, and evaluation of direct reports• Work closely with Director and CIO to understand and translate high-level vision into actionableitems for product teamsPROGRAM MANAGER (LEARNING MANAGEMENT & STUDENT INFORMATION SYSTEMS), LIBERTY UNIVERSITY —2012-2018Managed the Learning Management Systems (LMS) and Student Information Systems (SIS) teams inApplication Development department. Responsible for the custom development, maintenance,upgrades, and support of the university LMS and SIS systems.• Managed 8 technical support/software engineers• Managed 3 project managers• Support, administer and maintain Blackboard and Canvas learning management systems withthe user base of over 110k students and faculty• Support, administer and maintain Banner student information system with user base ofover 110k students and faculty• Successfully launched Canvas LMS for over 7 thousand k-12 students• Manage new feature requests and upgrades to both LMS and SIS environments

Manage IT projects is a fast paced environment. Firm understanding of Agile and Waterfall project methodologies.Work across business verticals to engage and meet customer requirements

● Managed IT operations team with personnel in local and remote locations, including offshore resources● Implemented ITIL Incident and Change management procedures for IT Support● Managed Help Desk that provided end user support for over 30k Nielsen employees and clients● Managed large scale IT projects● Worked closely with App Dev and Production teams to coordinate support, meet deadlines and deliverables● Reported performance metrics for team service levels on a weekly basis● Implement employee rewards programs for performance● Produced procedural and policy documentation