In the early stages of the pandemic, I was given the nickname "The People's PM" by a colleague who expressed appreciation for how in-touch I was with my team and my customers. With my focus on wellness, mental health, and software product management, it's a nickname I hold dearly as it has been the main driving force for success I have achieved during my career.I'm a data-driven and customer-centric problem solver. I love digging deep into the weeds with a customer when they're trying to accomplish a goal, and learning everything about what they're trying to achieve and any blockers they encounter. My curiosity allows me to investigate many avenues while my focus actively keeps priorities in mind.I'm fortunate to have had the opportunity to work with companies as large as Apple and as small as <10 person startup in a Product Management or Advisory-level role. Along each stop, my focus has and will continue to be to build the best customer experience possible.I got my first taste of Product Management when I worked for Apple and learned some supervisors within AppleCare struggled to keep track of their daily callbacks. In collaboration with engineers, members of leadership, and AppleCare supervisors, we were able to build out an additional product on top of our calling system that alerted the supervisor and their manager when a call back was more than 15 minutes overdue. This resulted in a significant global CSAT increase. Taking a user pain and turning into a delightful experience got me hooked on product management and I haven't looked back. Now, I spend my time on my side-hustle startup in mental health, coaching aspiring and junior product managers, and looking for any opportunity to build products that make significant impacts in humans lives.If you'd like to chat about product management, entrepreneurship, or are interested in coaching, please feel free to stay connected!