• Test Blizzard’s proprietary internal tools, with a focus on LocTool and WoWser.• Design, write, and execute black box and white box test cases and engage in ad hoc testing to ensure complete coverage of tool functionality.• Write detailed bug reports documenting errors present.• Work closely with producer and developers to understand user interaction with tools.• Study and understand how different parts of tools function together.• Perform regression testing for new content to ensure functionality of previously tested areas.• Help create and maintain internal documentation for use as reference during testing.

• Given direct access to text implementation within Square Enix’s flagship MMO Final Fantasy XIV.• Acted as internal game loremaster, using knowledge for quests, items, characters, and for answering questions from the testing team.• Corrected malformed macros that would otherwise cause output errors.• Edited story text and character dialogue for spelling, grammar, style, and inaccuracy.

• Provided testing estimates and progress reports to overseas developers and coordinators, and obtained specification documentation when needed.• Mentored new testers on Square Enix development procedures and standard bug-reporting practices.• Validated legitimacy of testers' bug reports before passing them on to developers.• Gauged severity of bug reports and gave priority to those that required immediate attention.• Met with testers to provide feedback on performance and suggestions for improvement.• Continually audited existing testing practices in search of higher efficiency.

• Worked primarily on Atlus's Growlanser: Wayfarer of Time.• Learned and utilized text coding designed by developers, ensuring proper appearance of game text.