Sr Network Engineer, Project Manager, Sr Solutions Architect
Greenwood Village, Colorado, Us
Project Management:Responsible for managing the rollout / implementation of new technologies, client implementations and new customer management centers.Specific Highlights:• Management of deployment of 5 new customer management centers in 4 countries.• Implementation of network redesign and IP plan of customer management centers in North America.• Professional services engagements and sales opportunities.• Assessment, design and launch of new joint venture companies in India and Philippines. Network Engineering:Responsible for design, implementation and support of converged networks for global enterprise and client implementations. Mentoring and training of junior staff.Specific Highlights:• Design and implementation of Contact Center Voice over IP solution currently servicing over 60 customer management centers (including off-shore) and 40 million minutes of use (MOU) per month.• Design and implementation of global Data Center infrastructure including Cisco MGX 8800, Catalyst 6000, 4000, 3500 and 2900 series switches.• Design and implementation of global Wide Area Network including ATM, SONET, fiber optic, point-to-point, frame relay and MPLS technologies utilizing Cisco 7500, 7200, 3600, 2600 series routers utilizing EIGRP, OSPF, BGP and QoS protocols.• Design and implementation of B2B extranets utilizing Checkpoint Firewalls on Crossbeam X-Series chassis• Design and implementation of Network monitoring suites including CiscoWorks2000, HP Openview and NetScout NGenius.• Contact Center voice systems, specifically Avaya Definity G3 and S8700 Series.• Deployment of over 40 enterprise customer call center solutions.Solutions Architecture:Responsible for RFP responses, oral presentations and assessments of potential and enterprise clients. Subject matter expert for call center technologies.Specific Highlights:• Awarded over 10 enterprise customer solutions from RFP to contract signing resulting in over $20M in new annual revenue