Jamarr Brown, Csm® Email & Phone Number

Dallas, Tx, Us

New York, New York, Us

Dallas, Tx, Us

Streamlined customer onboarding process, reducing onboarding time by 40% and improving customer satisfaction through shorter forms, interactive serviceselection, and transparent pricing.Monitored incoming calls and emails from customers, responded promptly, transferred calls as required and followed up on callbacks.Onboarded 50+ enterprise clients in a quarter completing onboarding (streamlined process) & 15%higher engagement.Leveraged strong communication and conflict resolution skills to address challenging customer interactions while ensuring positive outcomes.

New York, Ny, Us

Managed a caseload of 80+ customer accounts, providing ongoing support, resolving inquiries efficiently, and escalating complex issues when needed, leveraging strong problem-solving skills to identify root causes and implement effective solutions, minimizing repeat issues.Redesigned referral completion process, resulting in a 25% increase in completion rates and improved user satisfaction.Collaborated with cross-functional teams (sales, product development, and customer service) to influence the success and marketing team's strategic vision, leading to the launch of a new customer onboarding program that resulted in a 15% increase in customer retention rate.Simplified referral sending process with a visual interface, leading to a 30% reduction in missed appointments and increased client satisfaction.

San Francisco, California, Us

Provided customer support by responding to inquiries and resolving customer issues in a timely manner.Tracked customer satisfaction levels using surveys orother methods and reported findings back tomanagement regularly.

Palo Alto, California, Us

Created reports tracking key metrics such as average resolution time, first contact resolution rate and CSAT.Resolved escalated customer inquiries by providing accurate and timely solutions leveraging strong analytical and problem-solving skills to identify root causes and implement effective solutions for complex customer issues.Identified opportunities to improve efficiency through automation or streamlining processes.Conducted periodic reviews of team performance against established goals and metrics utilizing data visualization tools to present performance insights and identify areas for improvement.

Review legal documents for multiple propertiesMake sure all pertaining documents are uploadedGet all pertaining documents to the clientsCommunicate with client & borrower on anything pertaining to a file/propertyetc.

Newport Beach, California, Us

Disburse, balance & fund files from different clients & the borrowersSend funds through the various banks via wire- Certified wire sender through BOA & WELLSImportant data imputing/dealing with large amounts of moneyetc.

Valley View, Oh, Us

Provided pre-sales, post-sales, and service delivery support.Delivered customized services to large enterprises, complex and corporate accounts.

Houston, Texas, Us

Fields single-market customer service inquiries and transactions from a single line of business (residential, commercial or industrial) customers.Addressed customers courteously using suitable methods and problem- solving skills.Followed up with customers regarding product functionality and overall satisfaction.

San Francisco, Ca, Us

Consistently exceeded monthly goals.Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.Built sustainable relationships and trust with customer accounts using open and interactive communication.

Los Gatos, Ca, Us

Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.Provided account information to customers and explained bill service policies and customer rights.Prepared new supervisors by delivering appropriate training and ongoing mentoring.