Jamarr Brown, Csm® Email and Phone Number
Jamarr Brown, Csm® work email
- Valid
- Valid
Jamarr Brown, Csm® personal email
Self Starter and Self Motivator. Background in multiple tech sectors including positions in Customer Success, Product & Digital Marketing. I'm simply in love with helping others. My mission/passion is helping others find true and endless value through technology. I write in my spare time as well and dabble in photography.Proficient Product Managing / Digital Content Marketing / Professional Design Thinker / UX Researcher, Designer Extraordinaire / Certified Scrum Master / Visual Data Storyteller / World Class Customer Success Experienced Leader who thrives in a challenging environment to achieve corporate goals. I specialize in Product Management, User Experience and Support, Digital Web Marketing, SEO, UX Research/Design & Team Success.I’m a talented User Experience Leader / Customer Success / Product Manager with 11 years plus of being a true advocate for the customer, the voice of the customer. With over 5 of those years being in the SaaS industry developing products and product and strategies, and being a CS hero. Including monitoring project status, creating and driving user personas, building efficient product roadmaps driving project deadlines, and addressing project budget concerns, while maintaining client relations effectively. I take pride in my eye for design and sparking conversation through innovation while keeping the user at the forefront.Huge advocate for all things #data, #tech, and #health related 🚀📈
Tipalti
View- Website:
- tipalti.com
- Employees:
- 1340
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Associate Customer Onboarding ManagerTipaltiDallas, Tx, Us
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Customer Success AssociateSawyer Oct 2024 - PresentNew York, New York, Us -
Customer Success AssociateChecksammy Jul 2023 - Oct 2024Dallas, Tx, UsStreamlined customer onboarding process, reducing onboarding time by 40% and improving customer satisfaction through shorter forms, interactive serviceselection, and transparent pricing.Monitored incoming calls and emails from customers, responded promptly, transferred calls as required and followed up on callbacks.Onboarded 50+ enterprise clients in a quarter completing onboarding (streamlined process) & 15%higher engagement.Leveraged strong communication and conflict resolution skills to address challenging customer interactions while ensuring positive outcomes. -
User Experience ManagerUnite Us Mar 2021 - Jun 2023New York, Ny, UsManaged a caseload of 80+ customer accounts, providing ongoing support, resolving inquiries efficiently, and escalating complex issues when needed, leveraging strong problem-solving skills to identify root causes and implement effective solutions, minimizing repeat issues.Redesigned referral completion process, resulting in a 25% increase in completion rates and improved user satisfaction.Collaborated with cross-functional teams (sales, product development, and customer service) to influence the success and marketing team's strategic vision, leading to the launch of a new customer onboarding program that resulted in a 15% increase in customer retention rate.Simplified referral sending process with a visual interface, leading to a 30% reduction in missed appointments and increased client satisfaction. -
Customer Support ExecutiveMural Jan 2021 - Mar 2021San Francisco, California, UsProvided customer support by responding to inquiries and resolving customer issues in a timely manner.Tracked customer satisfaction levels using surveys orother methods and reported findings back tomanagement regularly. -
Customer Support Team LeadTripactions Feb 2019 - Aug 2020Palo Alto, California, UsCreated reports tracking key metrics such as average resolution time, first contact resolution rate and CSAT.Resolved escalated customer inquiries by providing accurate and timely solutions leveraging strong analytical and problem-solving skills to identify root causes and implement effective solutions for complex customer issues.Identified opportunities to improve efficiency through automation or streamlining processes.Conducted periodic reviews of team performance against established goals and metrics utilizing data visualization tools to present performance insights and identify areas for improvement. -
Senior UnderwriterWilliston Financial Group, Llc Apr 2018 - Nov 2018Review legal documents for multiple propertiesMake sure all pertaining documents are uploadedGet all pertaining documents to the clientsCommunicate with client & borrower on anything pertaining to a file/propertyetc.
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Disbursement ManagerFidelity National Title Apr 2016 - Mar 2018Newport Beach, California, UsDisburse, balance & fund files from different clients & the borrowersSend funds through the various banks via wire- Certified wire sender through BOA & WELLSImportant data imputing/dealing with large amounts of moneyetc. -
Bid Desk AnalystSafeguard Properties Mar 2015 - Apr 2016Valley View, Oh, UsProvided pre-sales, post-sales, and service delivery support.Delivered customized services to large enterprises, complex and corporate accounts. -
Customer Service RepresentativeWaste Management Sep 2014 - Feb 2015Houston, Texas, UsFields single-market customer service inquiries and transactions from a single line of business (residential, commercial or industrial) customers.Addressed customers courteously using suitable methods and problem- solving skills.Followed up with customers regarding product functionality and overall satisfaction. -
Customer Service RepresentativeWilliams-Sonoma, Inc. Jul 2013 - Jul 2014San Francisco, Ca, UsConsistently exceeded monthly goals.Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.Built sustainable relationships and trust with customer accounts using open and interactive communication. -
Customer Service AssociateNetflix Jan 2012 - May 2013Los Gatos, Ca, UsDeveloped and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.Provided account information to customers and explained bill service policies and customer rights.Prepared new supervisors by delivering appropriate training and ongoing mentoring.
Jamarr Brown, Csm® Skills
Jamarr Brown, Csm® Education Details
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Southwestern Christian UniversityGeneral
Frequently Asked Questions about Jamarr Brown, Csm®
What company does Jamarr Brown, Csm® work for?
Jamarr Brown, Csm® works for Tipalti
What is Jamarr Brown, Csm®'s role at the current company?
Jamarr Brown, Csm®'s current role is Associate Customer Onboarding Manager.
What is Jamarr Brown, Csm®'s email address?
Jamarr Brown, Csm®'s email address is ja****@****eus.com
What schools did Jamarr Brown, Csm® attend?
Jamarr Brown, Csm® attended Southwestern Christian University.
What skills is Jamarr Brown, Csm® known for?
Jamarr Brown, Csm® has skills like Clerical Skills, Retail, Customer Service, Property Preservation, Title Insurance, Call Center Development, Data Analysis, Data Entry, Training, Management, Leadership, Communication.
Who are Jamarr Brown, Csm®'s colleagues?
Jamarr Brown, Csm®'s colleagues are Keti Veshapeli, Nika Chankseliani, Craig Polecrone, Garrett Seaman, David Escobar Betancurt, Simone Van Diemen, Wade Lack.
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