Jennifer Bruno Email & Phone Number

Portland, Or, Us

San Francisco, California, Us

Portland, Oregon, Us

Strengthened Propeller’s capabilities and financial performance through delivering strategy, program/project management, process improvement, transformational change and account management initiatives for Fortune Global 500 and private equity-owned companies.Projects:• Created and implemented change management strategy for center management system implementation for education management company, leading to increased customer software engagement and decreased business continuity risk.• Improved project resource utilization and drove process transformation by developing performance management system, dashboards and KPIs for a large automotive manufacturer’s strategic innovation PMO. • Developed strategic plan to align Propeller’s competitive market analysis processes with business development and account management needs.

Frankfurt Am Main, Hessen, De

Multifaceted role including development of technology adoption strategy and project execution for deployment of business process management platforms impacting ~4000 users. Led professional services teams and Deutsche Bank stakeholders in adoption of methodologies, best practices and business systems throughout build, testing and deployment.• Presented and facilitated meetings on the business case, benefits and value proposition of technology solution.• Drove business transformation by performing stakeholder analysis, organizational readiness and impact assessments based on current state understanding and desired future state.• Guided outside professional services teams and executive stakeholders in adoption of change management methodologies, best practices and business systems throughout build, testing and deployment. • Led efforts with senior executive teams to design and implement a multi-channel global communications strategy.• Demonstrated leadership through collaboration with professional services and client project managers to create repeatable processes aimed at mitigating risk, eliminating issues and managing dependencies which impact delivery quality and timelines. (via Icon Information Consultants)

New York, Ny, Us

Led business development, account strategy, product expansion and implementation efforts for Bloomberg’s trading and order management solutions spanning a book of financial clients located in North and South America.• Achieved 105% of revenue target during the financial crisis by identifying opportunities to position service offerings, implement trade workflow solutions and balance risk mitigation with new product execution.• Marketed new product and service offerings to achieve quarterly sales campaign goals, resulting in nomination for department Sales MVP. • Performed client reviews to identify client needs, develop account strategy and position solutions, resulting in implementation of full-service Bloomberg technology solution at key strategic account. • Built strong relationships with 10+ partner organizations, enabling opportunities to improve products, expand into new markets and enhance client experience. • Managed profitability and risk by increasing product capability, implementing processes and increasing automation.

New York, Ny, Us

Designed, championed and executed projects that increased strategic alignment, sales productivity and effectiveness for department of 200 representatives supporting clients utilizing Bloomberg’s complex financial systems and services. Managed and mentored 15 direct reports.• Performed current state assessment utilizing quantitative and qualitative data to understand department effectiveness in meeting client needs and aligning with company strategic objectives. • Led forecasting and strategic planning efforts analyzing historical trends (e.g., quality of client contacts, skill and capability requirements, sales effectiveness) to determine optimal workforce management practices.• Created and executed project to improve representative understanding of Bloomberg’s capabilities, value proposition and alignment with client needs to enhance customer experience.• Reduced operating expense and improved client satisfaction by creating staffing models, demand-oriented workforce management processes and success metrics.

Doctor Of Law (J.D.)

Bachelor Of Arts (B.A.), History, Adolescence Education Certification