Delivery of International and domestic Infrastructure Projects. Specifically O365, Active Directory, Network and Server Monitoring, Office moves. As part of the Hearst Enterprise Technology Department, main office New York.I am no longer involved in procurement, solution selection or strategic policy development. So please don't contact me if you are trying to sell something, or suggest vendor partnering.

Responsible for effective management of all levels of IS operational support in the business, from 1st level through to 3rd level. (I.e. Helpdesk, Desktop Support, and Systems Support). Define and maintain a strategic roadmap for the provision of IS Operations to support all IS activities and services. On occasions act as Deputy to the IS Director on particular issues and provide support and cover when needed and where there are specific service pressures. Create and ensure that the minimum service level targets are maintained, for IS Services as agreed with the business. Lead the IS Operations Team in the development and implementation of information systems across Hearst Magazines (UK) businesses, with the responsibility for the delivery of a high quality service to all areas. Required to ensure that planning, end-user impact, change management, training, quality management etc. are properly addressed, and progress monitored to ensure that project deadlines are met and results delivered to time and cost. Sign off of all IS Operations project management Gateways for IS projects, including Post Implementation Reviews with Project Managers and business owners. Supplier management responsibilities. Ensure that the business is kept regularly informed of current and planned IS activities, policies and strategies. I maintain regular contacts with senior users, senior members of the IS department will meet with the heads of Departments approximately once per quarter as part of a formal Account meeting structure for effective information exchange with Hearst’s Magazines and Departments. Ensure that IS security is maintained for internal and external based systems, in conjunction with external service suppliers, and in accordance with the Hearst Security and Corporate Governance Standards, including compliance with Sarbanes Oxley. Coordinate DR and BCP activities from IT perspective.

My role is responsible for maintaining IS Systems, their security, associated service level agreements and maintenance schedules for Hearst Magazines to ensure the agreed availability. This includes the production and DR environment and testing between the two. Responsible for developing and maintaining IS Policy and Procedure to ensure that the IS Systems provide a safe and secure environment for business users. Maintain and update the IS Systems maintenance schedule support provision via third parties and supplier lists. Ensure that the Hearst IS Security Standards and Sarbanes Oxley compliance of key controls are being met at all times and documented accordingly in association with Head of IS Operations and Hearst Corp Internal Audit. Ensure ITIL best practice methodology is adhered to in association with the Head of IS Operations. Ensure that the IS Systems documentation is kept up to date and that regular meetings are scheduled to update and train IS Staff in these procedures. Be responsible for setting up and maintaining agreed levels of system/administrator documentation and ensuring that the Systems team meet the agreed expectations of the Operations team for both operational system support and administration. Co-ordinate the IS Systems Team to perform system maintenance and upgrade tasks, outside of normal office hours, to avoid disruption to services. To assist in the establishment, implementation, review and testing, of Disaster Recovery Procedures. To liaise with other team managers on operational issues and feed back relevant issues into the Systems team. Ensure this is also included as part of formalised regular team meetings. Research and recommend to the Head of IS Operations, new operational services or enhancements to existing workflows. To work on Systems projects with other members of the Systems Team as directed by the Head of IS Operations.

Freelance

Implemented a Sales Force Automation solution, an electronic Time Sheet system, a Vista Hierarchy Change that supported a divisional level product change across all affected IT systems for Penguin Books.

Managed a team of 5 Macintosh Service analysts who supported 800 Macintoshes and 300 iOS Devices across 5 sites in the UK for over 8 years. Developed the strategic direction of the Macintosh platform at Pearson UK during this time and project managed delivery of new equipment, acquisition integration and Design software changes and upgrades (specifically Adobe Creative Suite CS1 through to CS5) (£75,000 to £1 Million). Performed procurement and supplier management for all Macintosh focused hardware, software and external services. Factored in business change, stakeholder management and training needs for all Desktop orientated projects.

Managed Desktop Mac and PC support teams and Helpdesk staff. Managed acquisition integration from a desktop perspective and equipment deployment and software standardisation exercises.