I am a higher education professional with extensive experience in student services, process improvement, and leadership. At the University of Alabama at Birmingham (UAB), I manage a team of student workers and oversee key operations in the One Stop Student Services office. Together, we provide vital support for academic records, financial aid, scholarships, and other essential areas that help students thrive.My passion lies in fostering student success and streamlining operations to enhance the overall student experience. Whether solving complex issues, collaborating across departments, or ensuring compliance with university, state, and federal policies, I am committed to creating effective solutions that benefit both students and the institution.With experience spanning from front-line support to supervisory roles, I bring a well-rounded perspective and a dedication to excellence in all aspects of my work. I take pride in building relationships, improving processes, and making a tangible difference in the lives of students and colleagues alike.