Customer-focused role for a leading UK Housing Association. Primarily supporting customers through changes to personal circumstances and managing their rental responsibilities. Also responsible for maximising income through effective recovery of non-paid rent and property charges. Interacting with customers that fall into arrears, investigating their circumstances via a variety of contact methods, investigating their circumstances, negotiating appropriate repayment agreements, and signposting customers for appropriate support. Where needed, taking appropriate enforcement action and representing Abri and court and at evictions.

Customer-focused role for a leading UK Housing Association. Providing a first-rate benefits and money advice service for our customers, to maximise the income available to both them and Abri. Supporting customers with benefit applications, appeals and general benefit enquiries. Whilst providing training, advice and up to date information to colleagues and other agencies around benefit entitlements and assisting customers in understanding what benefits are available to them.

Working within a Customer contact centre to resolve a range of customer enquiries at first point of contact, ranging from repairs and financial support and supporting customers through domestic violence, all the while ensuring our residents peace of mind.