Safely loaded & unloaded trailers for distribution while carefully adhering to safety guidelines & compliance. Main duty consisted of loading half of my OB trailers manually & other half driving a standup forklift to place pallets. When needed & ahead I supported “Receiving” in unloading trailers & setting pallets in appropriate staging area. Also assisted coworkers in completing their work when needed.

Worked in a fast-paced collections environment taking inbound/outbound calls regarding patient medical bills for various hospital clients. Provided solutions and excellent customer service to bring accounts to good standing all the while taking care of patients’ needs and concerns. Due to adaptability at 6 months promoted to take on more client portfolios using multiple platforms. In only 9 months because of my dedication to my work was recognized by and given a meeting with CEO.

Inbound/outbound customer service assisting clients with their new or existing auto loans. With sense of urgency, effectively answered client’s questions/concerns, as well as finding solutions to any issues that they were having. Able to keep with company’s main focal point of great customer interaction & experience by connecting with customers using our training and knowledge. Effectively managed call times & non phone time to meet team & company goals and expectations.

Primary focus was Collections of delinquent accounts while providing exceptional Customer Service. As a dedicated mortgage counselor I assisted clients by providing the best solution to delinquent accounts depending on the client’s situation. My job consisted of connecting with clients to get information and providing short/long term solutions to bring accounts up to date while keeping the company’s interest in mind. My ability to learn every aspect of the job quickly and efficiently made me top collector month after month. Being very goal oriented and knowledgeable in my department resulted in me being a department mentor who assisted trainees and veterans to help them become productive employees. I was also part of small sensing group made of top employees of different departments, which allowed me to give insight and find solutions so all departments could work more fluidly together and find better solutions for our clients.

Worked efficiently on inbound/outbound Collection calls while providing first class Customer Service resolving customer’s issues, inquiries & delinquency on credit cards by finding the best solutions or payment arrangement for the client & the company. Became knowledgeable and efficient with the tools given making me one of the top collectors. I was a great team player and assisted my teammates by mentoring not only my team but all teams on the floor in all aspects of the business. Assisted trainers with new hires.

Took the knowledge and experience I had acquired over the years and decided to branch out & start my own company in the same competitive industry. I preformed same duties as in my previous job.

Managed & acquired new home builder contracts for company as well as supervised & worked the contract jobs along with the workforce making company more efficient & profitable. I performed receptionist duties along with maintaining the companies accounting and collections.