Jessica Callahan Email & Phone Number

North Richland Hills, TX, US

Dallas-Fort Worth Metroplex

HR Business Partner for Investor and Electronic Communications service groups. Support 24/7 Call Center Operation with 600+ employees.Advisor to all levels of management on HR policies and procedures, performance management, compensation, employee relations, recruitment, employee engagement, succession planning, and talent development. Partner with Talent.

Dallas-Fort Worth Metroplex

Design, deliver, and measure learning and development solutions for all levels of the organization. Provide leadership and organizational development consulting and serve as an adviser to HR Business Partners and business leaders.Led enterprise leadership program for high potential Directors. Facilitated development sessions for leaders to enhance.

Dallas-Fort Worth Metroplex

Led the Emerging Talent Program (ETP), the premier rotational program for TD Ameritrade. Work with HR Business Partners and Managers to identify rotations and select candidates, facilitate rotation matching and transitions, design and execute client experience segments, and provide training and support to Rotation Managers and HR Business Partners on the.

Dallas/Fort Worth Area

Lead Early Career Development for Allstate. Responsible for strategy, execution, and measurement of our emerging talent programs. This includes driving our largest leadership development initiative, and managing four employees who support our Leadership Development Program, Emerging Leaders Program, and Internship Program. Direct the enterprise-wide.

Dallas/Fort Worth Area

Selected for five month temporary assignment. Currently working as an HR Business Partner supporting our West Territory and Allstate Brand Operations. Actively leading several projects that impact Texas Regional business priorities in support of Exclusive Agents, culture and employee engagement initiatives for our Contact Center and Back-end Processing.

Greater Chicago Area

Key team member in the start-up and successful implementation of the new Allstate AskHR center (previously outsourced). Led the creation and implementation of multiple AskHR center processes, specifically developed Case Manager processes, developed and delivered training, worked with an external vendor to create training materials for center employees on.

Greater Chicago Area

Leadership Talent Acceleration Program Participant (2011 Cohort) - rotational program focused on leadership and career development through enterprise exposure and special projects.Evaluated financial and operational controls in multiple business units across Allstate to ensure compliance with company policies and procedures. As Audit Lead conducted.

Dallas/Fort Worth Area

Managed a group of 12 adjusters handling First Party Casualty and Litigation Claims.Completed monitoring of adjuster claim files to ensure file accuracy and timely handling, and coached employees to drive engagement and performance through sit-a-longs, observation of phone calls, and informal coaching conversations.Selected for participation in the.

Dallas/Fort Worth Area

Managed a group of 10 employees who handled administrative duties for four Market Claim Offices in the Dallas area.Personally maintained a variety of reports and control operation lists for all Market Claim Offices including adjuster licensing, service benefit type, and financial reporting controls.Stepped in mid-stream to complete a special project of.

Dallas/Fort Worth Area

Analyzed claims to determine extent of carrier's liability and negotiated with third parties to ensure reasonable and fair settlement. Developed expertise quickly and was moved through multiple claims areas: Diminished Value, Liability, Third Party Casualty, and Litigation. Appointed to and actively participated in the Claim Field Director Council in 2010.

Dallas/Fort Worth Area

Managed job flow and other day-to-day gallery operations. Hired and trained new employees, including significant training of new gallery manager. Directed all aspects of building readiness and move to new 18,000 sq. ft. gallery.As an Art Consultant solicited new business, met with clients to understand needs, selected art, prepared and presented proposals.