I'm a passionate business leader, data enthusiast and visionary, who deeply believes in the power of individuals, teams and companies to shape and transform our society. My expertise includes leading highly competitive and motivated teams, managing operations and their P&Ls, project management for growth/expansion plans and process transformation initiatives. Such experience was acquired after working (+13 years) with great people and diverse projects on telecommunications and BPO companies (telecommunications, backoffice, sales, social media).I was responsible for building and growing a successful service delivery operation in Colombia for the world's largest telecommunications company from scratch. Being a computer & information sciences engineer with a business administration background allowed me to develop and implement best practices in a multi-channel service delivery environment, sensitive initiatives that were aligned to our client's world-class standards, after leveraging data analytics and statistical models applied to KPI's, driving organizational efficiency.I enjoy mentoring teams and leaders, generating new ideas and solutions to relevant problems. I am constantly learning because I never settle! My colleagues would describe me as a reliable leader and mentor who cares about people, results-driven and team player.My current fields of interest are AI, CX, business analytics, product management & process improvement.