Jose Carmona, Mba
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Jose Carmona, Mba Email & Phone Number

Founder and CEO at HermesCorp.co
Location: Barranquilla, Atlántico, Colombia 7 work roles 2 schools
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Current company
HermesCorp.co
Role
Founder and CEO
Location
Barranquilla, Atlántico, Colombia
Company size
99624 employees

Who is Jose Carmona, Mba? Overview

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Jose Carmona, Mba is listed as Founder and CEO at HermesCorp.co, a company with 99624 employees, based in Barranquilla, Atlántico, Colombia. AeroLeads shows a matched LinkedIn profile for Jose Carmona, Mba.

Jose Carmona, Mba previously worked as Sr Director of Operations at Teleperformance and Business Consultant at Hermescorp.Co. Jose Carmona, Mba holds Master Of Business Administration (Mba), Business Administration And Management, General from Universidad Del Norte.

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HermesCorp.co

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Profile bio

About Jose Carmona, Mba

I'm a passionate business leader, data enthusiast and visionary, who deeply believes in the power of individuals, teams and companies to shape and transform our society. My expertise includes leading highly competitive and motivated teams, managing operations and their P&Ls, project management for growth/expansion plans and process transformation initiatives. Such experience was acquired after working (+13 years) with great people and diverse projects on telecommunications and BPO companies (telecommunications, backoffice, sales, social media).I was responsible for building and growing a successful service delivery operation in Colombia for the world's largest telecommunications company from scratch. Being a computer & information sciences engineer with a business administration background allowed me to develop and implement best practices in a multi-channel service delivery environment, sensitive initiatives that were aligned to our client's world-class standards, after leveraging data analytics and statistical models applied to KPI's, driving organizational efficiency.I enjoy mentoring teams and leaders, generating new ideas and solutions to relevant problems. I am constantly learning because I never settle! My colleagues would describe me as a reliable leader and mentor who cares about people, results-driven and team player.My current fields of interest are AI, CX, business analytics, product management & process improvement.

Current workplace

Jose Carmona, Mba's current company

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HermesCorp.co
Hermescorp.Co
Founder and CEO
Florida, United States
Website
teleperformance.com
Employees
99624
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7 roles

Jose Carmona, Mba work experience

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Sr Director Of Operations

Current
Teleperformance

Leading, managing and growing a large scale (+1000 members, >$40M yearly revenue) social media/content moderation operation (T&S) for a global client, collaborating closely with other functional teams, executing a growth strategy, ensuring proper brand alignment while achieving and exceeding quality and effectiveness targets as part of contractual.

Feb 2023 - Present

Business Consultant

Hermescorp.Co

Providing consulting and business support services to companies. Acting as their business partner for management decisions, business development and strategies for existing and new opportunities.

Aug 2021 - Feb 2023

Business Director

Hello Hello Miami Telecom

Miami, Florida, United States

Directed the administrative, operational and financial support of a telecommunications/VoIP organization (B2B & B2C), specialized in wholesale traffic for international (Latam, Asia and Europe) & domestic markets (USA & Canada).Designed and implemented data analytics dashboard and reporting in Power BI & Excel for service quality metrics on heavy traffic.

Aug 2019 - Aug 2021

Senior Operations Manager

Sutherland

Successfully led 4 operations (3 of which for a Fortune 100 company) distributed in 2 cities with more than 500 members (T1 & T2 technical support, customer service, sales, backoffice).Our program was consistently recognized as the Top #1 in a global ranking involving more than 30 service delivery centers across the world.Developed and implemented.

Oct 2016 - Aug 2019

Operations Manager

Sutherland

Colombia

Managed the operational and financial performance for the program.Led program (+200 members) including customer service, technical support and backoffice for a Fortune 100 company.End-to-end project management, transition and implementation of BPO service delivery projects for new and existing LOB's (T2, Advanced Support/Connectech, LCBB, UFO) within the.

Dec 2012 - Oct 2016

Operations Team Lead

Sutherland

Colombia

Identified team strengths and improved weaknesses, achieving client's and company's goals after the implementation of a solid coaching framework.Successfully mentored and coached team members that consequently became the talent pool for the growth strategy of the organization on this country

Feb 2011 - Dec 2012
Team & coworkers

Colleagues at HermesCorp.co

Other employees you can reach at teleperformance.com. View company contacts for 99624 employees →

AP Andrea Patricia Dagobeth Rivas Andrea Patricia Dagobeth Rivas Colleague at Hermescorp.CoSincelejo, Sucre, Colombia, Colombia View → ES Estefanía Sarahí Reyes Ramírez Estefanía Sarahí Reyes Ramírez Colleague at Hermescorp.CoColima, Mexico, Mexico View → GT Gopika Ts Gopika Ts Colleague at Hermescorp.CoChennai, Tamil Nadu, India, India View → LH Lagina Harrison-Fountain Lagina Harrison-Fountain Colleague at Hermescorp.CoKilleen-Temple Area, United States View → MJ Mary Joy Lecias Mary Joy Lecias Colleague at Hermescorp.CoTaguig, National Capital Region, Philippines, Philippines View → MP Marli Pereira De Godoy Marli Pereira De Godoy Colleague at Hermescorp.CoSuzano, São Paulo, Brazil, Brazil View → NA Nariema Adams Nariema Adams Colleague at Hermescorp.CoCity Of Cape Town, Western Cape, South Africa, South Africa View → MU Moises Undefined Moises Undefined Colleague at Hermescorp.CoQuerétaro, Querétaro, Mexico, Mexico View → ZN Ziyanda Nyamza Ziyanda Nyamza Colleague at Hermescorp.CoCape Town, Western Cape, South Africa, South Africa View → PH Pedro Henrique Carvalho Da Silva Pedro Henrique Carvalho Da Silva Colleague at Hermescorp.CoSão Paulo, Brazil, Brazil View →
2 education records

Jose Carmona, Mba education

Master Of Business Administration (Mba), Business Administration And Management, General

Universidad Del Norte
FAQ

Frequently asked questions about Jose Carmona, Mba

Quick answers generated from the profile data available on this page.

What company does Jose Carmona, Mba work for?

Jose Carmona, Mba works for HermesCorp.co.

What is Jose Carmona, Mba's role at HermesCorp.co?

Jose Carmona, Mba is listed as Founder and CEO at HermesCorp.co.

Where is Jose Carmona, Mba based?

Jose Carmona, Mba is based in Barranquilla, Atlántico, Colombia while working with HermesCorp.co.

What companies has Jose Carmona, Mba worked for?

Jose Carmona, Mba has worked for Hermescorp.Co, Teleperformance, Hello Hello Miami Telecom, and Sutherland.

Who are Jose Carmona, Mba's colleagues at HermesCorp.co?

Jose Carmona, Mba's colleagues at HermesCorp.co include Andrea Patricia Dagobeth Rivas, Estefanía Sarahí Reyes Ramírez, Gopika Ts, Lagina Harrison-Fountain, and Mary Joy Lecias.

How can I contact Jose Carmona, Mba?

You can use AeroLeads to view verified contact signals for Jose Carmona, Mba at HermesCorp.co, including work email, phone, and LinkedIn data when available.

What schools did Jose Carmona, Mba attend?

Jose Carmona, Mba holds Master Of Business Administration (Mba), Business Administration And Management, General from Universidad Del Norte.

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