Jon Carriker Email & Phone Number

Des Moines Metropolitan Area

- Onboarding Manager, responsible for the first 3-6 months of the customer journey after signing on with Tenna.- Set the foundational experience of using the software platform- Train all users on platform knowledge and us- Project Management and deployment of mechanical hardware installation with internal and customer partners- Support customers up to Enterprise levels and in all regions

Similar Roles: Manager of Customer Success, Product Manager, Diversity ManagerToday:- Managing a project to update internal software products to connect Client Success Tools, Salesforce implementation, and Workday tracking.Recent:- Launched three Employee Resource Groups for a company of 500 people for communities including, but not limited to: Differently Able, Multiple Generations, and Cultural Empowerment. Held three onboarding activities, found leaders, and kicked off a one year plan for each group. Currently 50% of the company is active within these communities.- Performed a 30-day Client Success Audit. Identifying needs for customer check-ins, training opportunities, and barrier reduction with product creation.- Built a brand campaign to connect with the local non-profit community. Doubled interest by participating city organizations within 90 days.

Omaha, Nebraska, United States

Similar Roles: Program Manager, HR Manager, People Manager, Culture ManagerAs a member of the DEI focused Inclusive Excellence team, I owned the day to day operations of nine resource groups. In this space, I’m this space, I was responsible for the resource group projects presented to the employee base, internal business partners, and the communities within the national footprint.

Omaha, Nebraska, United States

Similar Roles: HR Manager, Program Manager, Culture ManagerOperated as the sole DEI specialist within Intrado to drive all DEI efforts by collaborating with Talent Acquisition, Learning & Development, and HR employee support. I was also responsible for the three employee resource groups: Black professionals, Veterans & Allies, and Women of Intrado. During my time with Intrado, we modernized Diversity & Inclusion plans, updated internal communication, and solidified ERG structure.

Omaha, Nebraska, United States

- Mentor Current Leaders of Employee Resource Groups (ERG)- Responsible for selecting employees ready for ERG Leadership- Coach internal and external relationships to create collaboration and community growth- Review and consult on current affairs within the diversity field

Greater Omaha Area

Similar Roles: Customer Success, Sales, Compliance Analyst, Training ManagerAs a Product Consultant for some of our largest clients, I focus on driving client success by addressing business challenges and the difficulties that surface between product design, usage terms, and customer implementation. Through in-depth auditing of customer sourcing tactics and product utilization, I uncover educational opportunities, product design needs, and contract adjustments.Success in this role required strong partnerships with our Large Staffing Sales Managers (North America), Customer Success Managers and Customer Support. Due to the analytical and technical aspects of this position, it required a mastery of the office tool suite.Achievements- Addressed 2500 contract challenges through educating customers and sales partners- Drove sales leads over $10 Million- Impacted product development to add enhanced security measures for all members- Developed workforce mapping to address contract challenges- Piloted Coaching Program for peer development- Implemented General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA)

Greater Omaha Area

Founding the Veteran's ERG within Omaha was done with the goal of giving our community an opportunity to be hired, involved, and develop into company leader. As the group leader, I managed projects and events that created opportunities for our members to come together. Along the way, we started to address the unique challenges that come with members of the military and recognized the collaboration required with affinity groups of all kindsIn 2016, I assisted in the unification of all chapters of the Veterans ERG. We drove projects to learn from other organizations internally and externally. With more established Employee Groups at LinkedIn, I was able to learn from their leaders and accomplishments as we set our foundation.During my tenure, our group grew to nearly 400 allies, we made changes to support reservist employees and military spouses, and changed the veteran hiring conversation in tech. These accomplishments where only possible with incredible partners. However, my proudest achievements came when supporting the needs of one employee at a time and ramping up the next generation of leaders.Projects:• Educated hiring managers on the process of interviewing and ramping up veterans• Developed the model for ERG governance from launch to maturity• Built new Leadership model for inner office support.• Ramped Veteran's website outlining ERG activity, Veteran Hiring and all available resources to all of LinkedIn.

Greater Omaha Area

Similar Roles: Training Manager, Customer Success Manager"Without knowledge action is useless and knowledge without action is futile." Abu BakrIn this role, I tried to enhance the knowledge and action of our corporate customers. Providing tailored training experiences to our corporate clients. Exposing them to success by using the Recruiter platform.

Omaha

I had the pleasure of connecting with Recruiters and Corporate Users throughout our member base. Driving world class service with a members first approach.

Greater Omaha Area

Connecting the world of tech that sits behind the LinkedIn curtain with the members we so deeply value. I strove to improve the User Experience of all LinkedIn members through personal, human interaction.

Greater Omaha Area

- I had the unique opportunity to service consumers in the lost art of first person interaction. I specialized in nutrition supplements, green cleaning products, and agricultural enhancement products.- Through this process I've had the opportunity to learn from people like John Maxwell, Chris Gardner, Jennifer Beckham and many other movers and shakers.

My primary role was find, filter, and focus on new leads for the company working hand in hand with the sales team. Secondly, I acted as an office administrator handling general office duties like shipping, phone messaging, and guest management.

Greater Omaha Area

Ace Rent to Own is a family owned organization that provides luxuries to families all over Nebrask on a rental system. My role at this organization started in collections but grew in sales and assisting in store operations. Here are a few key achievements:-Managed accounts in a productive way that reduced expenses-Generated a friendly relationship that often led to referrals-Successfully completed weekly quotas-Often led the company in sales average

Hastings, Nebraska - Hattiesburg, Mississippi - Lsa Anaconda, Iraq

With the Nebraska National Guard, I served locally in Nebraska, deployed to Iraq for 22 months, and aided in relief for Hurricane Gustav. Here are some of my key achievements:- Set a standard that drove our group be one of the top units in Nebraska.- Trained and guided soldiers on combat operations.- Achieved excellence in team combat operations