Jonathan Carter Email & Phone Number

- Member of the JENLOR Project Team, managing and facilitating the implementation of new customer hardware and software deployments.

Bridgeville, Pennsylvania

Columbia, Md

- Worked closely with over 80 clients, in multiple different industries, providing unparalleled technology consultation and support services (both on-site, and remote) within the Baltimore, DC, and Northern Virginia areas.- Services typically rendered include, general end user software / hardware support and administration, workstation / server configurations and deployments, network installations and maintenance, patch management, account administration, Cloud Computing (DaaS), ensuring network and end user security, performing back end maintenance to guarantee system uptime and service continuity, and general consultation services.- I have extensive experience triaging incoming support requests and assigning them to a technician (including myself) best suited and available to effectively resolve the issue in a timely and effective manner. In addition, I continuously review my teams ticket queues to ensure all support requests are being updated regularly and are on a steady path towards rapid resolution, providing escalation to senior resources as necessary to ensure that a solution is found within the scope of service level agreements.

Hanover, Pa

In charge of managing and maintaining the technological infrastructure of the dealer environment, from individual end-user support for over 50 employees, to large scale deployment of hardware and software technologies. Facilitated the upgrade of 45+ PC's, operating systems, networked output devices, and provided consultation and installation support for the migration to multiple new Dealer Management and Customer Relationship Management systems. Spearheaded and implemented a complete security overhaul of the dealership's computer workstation and network infrastructure, including a full transition to an Active Directory environment.

Hanover, Pa

Ford Certified Sales Consultant facilitating sales of new and pre-owned vehicles both in store and on-line. Simultaneously provided technical support to all employees of the dealership, as well as assisted with on-line marketing, print advertising and web-design.

Fort Belvoir, Va

Floor sales associate specializing in computer and computer related technologies. Received Presidents award in 2003 for outstanding customer satisfaction.

Bachelor Of Science (B.S.), Information Systems, Major Gpa - 3.72

Associate Of Arts (A.A.), Business Administration