James Caven (He/Him), Chrl, Acc Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Business Partner providing HR leadership and consultation support for several Sr. Operational teams. I support the development and roll out of both local and enterprise-wide HR initiatives which includes supporting a collaborative coaching culture, fostering employee engagement, as well as attracting and developing top talent. With three HR Advisors who reporting under me, my team oversees the support of 1600 employees. • Coaching: Continually supporting roll out of coaching initiatives for leadership, employees and new graduates across Rogers. Provide ongoing coaching and support for call centre leadership, employees and direct reports. Achieved Associate Certified Coach (ACC) accreditation in March 2015. • Talent Development: Created a ‘Talent Assessment Tool’ that better equipped senior management to measure the leadership capabilities of their front-line Team Managers. • Reduction in absenteeism and attrition: HR lead to build initiatives on reducing absenteeism and attrition across all call centres by 50% in 2018. • Employee Relations: Introduced a proactive employee relations and communications programs to help strengthen employee satisfaction, and create better lines of communication between front-line employees and leadership. Saw an increase of 2% year over year in employee engagement.

Transitioned from the role of Human Resources Coordinator to Business Partner Support for a Rogers Call Centre. Development: • Generated a training program for newly recruited Team Managers to assist with on-boarding. The program reviewed best practices in Performance and Attendance Management, review of HR Policies and Procedures, Labour Relations training, Respect and Dignity training for leaders, and coaching on effective conversations.Internal Talent Mobility:• Developed and rolled out a series of criteria to create consistency across Call Centres on how operational call centre roles are to be posted and communicated to employees. Best Recruitment Practices:• Worked with the Talent Aquisition team to refine and enhance the approach taken to recruit potential candidates across all Rogers call centres. • Awarded a Business Impact Award in 2013.Leadership and Relationship Building:• Produced​ material and facilitated training sessions for Team Managers on the crafting and delivery of yearly and mid-year Performance Evaluations.

HR Operations:• Lead administrator providing support for the Year-End Performance Evaluation process for Rogers Wireless and Fido.HRIS Technology:• Member of the HRIS Content Review Task Force. • Reviewed content, workflow and layout of the new HRIS system to be launched enterprise wide.Succession Planning:• Created a project entitled “Leveraging Institutional Memory”; designed to explore the best ways to build a ‘knowledge-retention strategy’ for departing and retiring employees.

• Supported a team of Corporate Recruitment consultants with managing the end to end recruitment process including:-Posting jobs opportunities on internal and external job boards- Conducting initial interviews with potential candidates- Conducting reference checks- Generating offer letters• Created and launched a complete onboarding guide for new Recruitment Coordinators.

Supported a Portfolio manager with a client base of 200, high net worth (minimum investment portfolio of 1 million dollars), sophisticated investors.• Processed client orders• Carried our maintenance on client accounts• Crafted research documents • Successfully organized conferences to educate and promote new Investment tools for new and existing clients.

Bachelor Of Arts, Management Economics

Post Graduate Certificate, Human Resources Management