Jim Barbee Email & Phone Number

Middlesex, New Jersey, United States

• Maintained all company financials (QB)
• Prepared payroll (ADP / QB)
• Collected and processed payments (AR/AP)
• Managed an operating budget for 5 to 8 employees and ownership
• All HR related issues including health benefits and insurance coverages
• Tracked sales and project performance

Flemington, NJ

• Delivery of all forms of postal mail and parcels to daily rural route customers, primarily in Raritan Twp., but also the Hillsborough and Martinsville offices
• Accident-free driving record, and zero customer complaints over the five years as an RCA
• Responsible for all special and certified deliveries as assigned to regular daily rural routes, as well as parcel-only Sunday deliveries spanning multiple routes.

Yardley, PA

Responsible for all facility related activity including, but not limited to: space planning and office assignment, coordinating office setups and moves, administer security and building access badge systems, administrator for copier / printer / scanner fleet (Ricoh, Canon, HP, Lexmark), directly support and manage all facility related issues working.

Piscataway, NJ

Supported company’s technology and facility related needs, seeking out solutions for identified gaps, and collaborating with EIT groups and supply / service vendors to determine and implement the best possible solutions for the business.- Managed three facility administrators and five desktop support associates, including management of team projects.

Interface with Product, Marketing, external partnering organizations, and other key stakeholders to negotiate and establish core processes for DSL R&M. Identify process improvement opportunities and solutions, negotiate success metrics and establish performance DMOQs.Conduct analyses to determine financial/budget impacts to the channel based on proposed.

Effectively led a highly technically skilled team of IT professionals in support of several AT&T products and trial services, thereby meeting and exceeding end-of-year performance objective targets and maintaining high levels of customer satisfaction.Managed day-to-day center operations and maintained a productive and healthy work environment for 40+.

Identified key actionable areas for improvement relative to electronic customer care based on customer calling trends and survey results.Conducted gap analyses of existing IVR and web functions ensuring consistency and availability of customer support functionality across existing e-channels.Initiated detailed recommendations regarding online customer.

Managed the day-to-day operations of the Inbound Telemarketing (ITM) Interactive Voice Response (IVR) vendor, Call Interactive, successfully meeting or exceeding all DMOQ performance objectives.Developed requirements, special features (Order Status, Duplicate Order Capture, Local Access Number Look-up), IVR improvement plans, and conducted competitive.

Provided support to the Inbound Telemarketing and Fulfillment teams of WorldNet Dial Service through strategic reporting and analyses. Worked closely with managers throughout ITM call centers, operations groups, data groups, and the ITM and fulfillment teams ensuring data integrity, timely data collection, and desirable data formats.Measured key.

Reformatted AT&T’s primary F.C.C. Tariff (4000+ pages) to prepare for the coming of electronic/mechanical filing of rates; and "split" contents by business units (BCS and CCS) to create two "new" tariffs. Interpreted tariff language to insure accuracy of content and proper coding of revised material to meet the rules and regulations of the FCC.Integral.

Business Administration

Education record