Joshua Douglas Email & Phone Number

▪ Supporting Regional Management with complete oversight of the financial, operational, safety and service-related success at Ohio’s largest hotel - Hilton Columbus Downtown (1,000 guestrooms & 75,000 square feet of meeting space).▪ Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff (80+ associates).▪ Financial management of location ensuring adherence to budget and revenue enhancements… Show more ▪ Supporting Regional Management with complete oversight of the financial, operational, safety and service-related success at Ohio’s largest hotel - Hilton Columbus Downtown (1,000 guestrooms & 75,000 square feet of meeting space).▪ Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff (80+ associates).▪ Financial management of location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses of our division (annual budget of $3+ million).▪ Attend stand-up meetings and resume meetings scheduled by client with teams including management of Hotel, Reception, Security, Maintenance, IT, Finance, Sales & Events, Food & Beverage, and Housekeeping.▪ Recruiting and onboard processing of high potential employees.▪ Cultivating client relationship and business retention.▪ Daily, weekly, monthly, and annual financial and operational reports as required.▪ Monitor, review, and analyze the market rate structures.▪ Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.▪ Claims and safety-related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.▪ Overall financial success including audit compliance and ensuring the operation follows audit protocol.▪ Payroll processing; ensuring sign-off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.▪ Ensuring LHIST data is entered daily and accurately.▪ Implement and complete other projects, programs, and initiatives that may arise from the operation of hotel. Show less

Columbus, Ohio, United States

▪ Workforce management (i.e. interviewing and hiring employees, scheduling employees, approving overtime and running payroll).▪ Implementing employee training programs.▪ Executing business’ marketing plans.▪ Ensuring restaurant abides by all health and safety requirements.▪ Creating and maintaining relationships with vendors and suppliers.▪ Inventory management (i.e. food, beverage and supplies).▪ Maintained excellent customer service standards via online, in-person… Show more ▪ Workforce management (i.e. interviewing and hiring employees, scheduling employees, approving overtime and running payroll).▪ Implementing employee training programs.▪ Executing business’ marketing plans.▪ Ensuring restaurant abides by all health and safety requirements.▪ Creating and maintaining relationships with vendors and suppliers.▪ Inventory management (i.e. food, beverage and supplies).▪ Maintained excellent customer service standards via online, in-person, telephone and email.▪ Maintaining employee engagement.▪ Coordinating front of house and back of house cohesive operations.▪ Implementing and developing menu items.▪ Setting pricing for food and beverage items.▪ Ensuring food and beverages were prepared correctly, on time and to the high standards of the business.▪ Preparing ingredients, cooking food according to restaurant's recipes and plating of dishes.▪ Providing server support including setting up dining areas, taking of orders, delivering food and beverages to tables, cleaning of tables and handling payments.▪ Managing reservations via OpenTable.▪ Managing orders via food delivery platforms (i.e. Doordash, Uber Eats and Grubhub).▪ Crafting beverages including alcohol, coffee and tea.▪ Ensuring payments of annual license renewals and monthly insurance premiums. Show less

Columbus, Ohio, United States

▪ Provides service via telephone, facsimile and e-mail to both internal and external customers; including policyholders, claimants, adjusters, agents, auto body shops, medical providers, attorneys, etc.▪ Assists Nationwide members, agents, claimants and adjusters with documenting homeowner, auto, and commercial claim information.▪ Responsible for the most complex claims processing functions including open items, ESCHEAT, collections, deductible billings, reports analysis, erroneous… Show more ▪ Provides service via telephone, facsimile and e-mail to both internal and external customers; including policyholders, claimants, adjusters, agents, auto body shops, medical providers, attorneys, etc.▪ Assists Nationwide members, agents, claimants and adjusters with documenting homeowner, auto, and commercial claim information.▪ Responsible for the most complex claims processing functions including open items, ESCHEAT, collections, deductible billings, reports analysis, erroneous claims, manual checks, and claims account reconciliation. ▪ Prepares unit statistical report, reconciles reports, verifies coverage, sets up claims initiated outside of the Claims Call Center, and sets up claim-rebuild policies on appropriate systems.▪ Performs process functions relative to the coding and payment of claims for Nationwide’s Trial Division office, check reissues of expired claims checks, and various ClaimCenter bulk billings for Nationwide’s direct vendors; including Enterprise, Hertz, MCS, LSI, Agero, Copart, etc.▪ Processes voids, stop pays, and cash copies of checks in internal systems (ClaimCenter, CPS, ARP) as well as in external bank account systems (JPMorgan, Huntington, & Harris Bank).▪ Processes IRS forms W-9 & W-8, 1099-MISC & 1099-INT, and 147c letters for various claim vendors for IRS compliance.▪ Member of the P.I.E. Committee, which focused on improving engagement in Quality related aspects in our Columbus & Des Moines Claims Processing Centers.▪ Member of the Training Mentorship Program, this entailed; Observing trainers in and outside of class; Developing facilitation, preparation, and classroom management skills; Completed the Facilitation Prep Workshop, and completes training for Claims Services processing new hires and existing associates, along with facilitating Claims call center new hire activities.▪ Partnered with Design and Development in the creation of Claims Services processing self study training modules and classroom material. Show less

Dublin, Ohio, United States

▪ Served as first contact with claims customers.▪ Verified coverage under various policies or policy provisions based on variances of line of state, jurisdiction and regulatory requirement.▪ Utilized computerized system(s) for information gathering; took manual loss reports as necessary. ▪ Made claim referral decisions and verified coverage. ▪ Maintained, recorded and reported information as required.▪ Member of the Values & Recognition Committee, which focused on the… Show more ▪ Served as first contact with claims customers.▪ Verified coverage under various policies or policy provisions based on variances of line of state, jurisdiction and regulatory requirement.▪ Utilized computerized system(s) for information gathering; took manual loss reports as necessary. ▪ Made claim referral decisions and verified coverage. ▪ Maintained, recorded and reported information as required.▪ Member of the Values & Recognition Committee, which focused on the overall engagement of Call Center employees. Show less

Dublin, Ohio, United States

▪ Supervised team members.▪ Ensured that all shift tasks were completed in a timely manner. ▪ Opened and closed store.▪ Maintained inventory and ordered supplies and products.▪ Fulfilled customer orders.

Hilliard, Ohio, United States

▪ Supervised team members.▪ Opened and closed store.▪ Fulfilled customer orders.▪ Provided excellent customer service.

Hilliard, Ohio, United States

▪Fulfilled customer orders.▪Provided excellent customer service.

Associate Of Applied Science - Aas, Business Management

Associate Of Applied Science - Aas, Entrepreneurship

Bachelor Of Science - Bs, Financial Management & Financial Planning