Balances more than 25 years of experience in both sales engineering and service delivery as a Solutions Architect in Information Technology, Unified Communications, and Contact Centers; specializing in Zoom, Cisco, Microsoft, and VMware products. Utilizes his unique skill set, along with a problem-solving and committed attitude, to recognize the things that truly drive value to an organization. Has designed, built, implemented, and supported Unified Communications, Collaboration, and multi-channel Contact Centers improving productivity, reducing operating expenses, and providing outstanding customer experiences. These solutions include: • Zoom Phone • Zoom Contact Center • AudioCodes Session Border Controllers • Cisco Unified Contact Center Enterprise (UCCE) • Cisco Packaged Contact Center Enterprise (PCCE) • Cisco Customer Voice Portal (CVP) • Cisco Unified Intelligence Center (CUIC) • Cisco Unified E-mail Interaction Manager / Web Interaction Manager (EIM/WIM) • Cisco Enterprise Chat and Email (ECE) • Cisco Unified Contact Center Express (UCCX) • Cisco Unified Communications Manager (CUCM) • Cisco Unity Connection (CUC) • Cisco Unified Presence Server (CUPS) • Cisco Unified SIP Proxy (CUSP) • Cisco Unified Border Element (CUBE) • Finesse and CTI Desktop Integration • Calabrio One Quality Management (QM) and Workforce Management (WFM) • Microsoft Enterprise Technologies • VMware vSphere / vCenter
Listed skills include Telecommunications, Cisco Call Manager, Cisco Technologies, Voip, and 20 others.