Jonathan Dejongh Email and Phone Number
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Jonathan Dejongh personal email
Balances more than 25 years of experience in both sales engineering and service delivery as a Solutions Architect in Information Technology, Unified Communications, and Contact Centers; specializing in Zoom, Cisco, Microsoft, and VMware products. Utilizes his unique skill set, along with a problem-solving and committed attitude, to recognize the things that truly drive value to an organization. Has designed, built, implemented, and supported Unified Communications, Collaboration, and multi-channel Contact Centers improving productivity, reducing operating expenses, and providing outstanding customer experiences. These solutions include: • Zoom Phone • Zoom Contact Center • AudioCodes Session Border Controllers • Cisco Unified Contact Center Enterprise (UCCE) • Cisco Packaged Contact Center Enterprise (PCCE) • Cisco Customer Voice Portal (CVP) • Cisco Unified Intelligence Center (CUIC) • Cisco Unified E-mail Interaction Manager / Web Interaction Manager (EIM/WIM) • Cisco Enterprise Chat and Email (ECE) • Cisco Unified Contact Center Express (UCCX) • Cisco Unified Communications Manager (CUCM) • Cisco Unity Connection (CUC) • Cisco Unified Presence Server (CUPS) • Cisco Unified SIP Proxy (CUSP) • Cisco Unified Border Element (CUBE) • Finesse and CTI Desktop Integration • Calabrio One Quality Management (QM) and Workforce Management (WFM) • Microsoft Enterprise Technologies • VMware vSphere / vCenter
Cloud Warriors
View- Website:
- cloud-warriors.com
- Employees:
- 11
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Evp Advanced Solutions Group At Cloud WarriorsCloud Warriors Feb 2022 - PresentTampa, Florida, United StatesCloud Warriors is a technology brokerage and consulting firm offering both advisory and implementation services with a mission to create jobs for U.S. Military Veterans. Our focus is on delivering best-in-class services that empower customers to increase productivity, enhance security, and reduce costs. We are passionate about delivering exceptional service and long-term value for our partners.
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Zoom Project Engineer At Cloud WarriorsZoom Jun 2021 - PresentTampa, Florida, United States• Perform the implementation of Zoom’s UCaaS and CCaaS solutions in tandem with a Solution Architect.• Document customer requirements through use cases, user stories, and call/process flows/flowcharts.• Develop Call Flows per project design• Perform integrations with 3rd party products such as WFM, WFO, and CRMs.• Migrate customers from different voice and video solutions to Zoom’s UCaaS/CCaaS and 3rd party solutions.• Communicate information verbally and in writing, accurately and reliably.• Support and Troubleshoot deployments.• Document deployment plans. -
Sr. Contact Center Engineer (Cisco Ucce) At Shoregroup/AtsgAtsg Mar 2013 - Feb 2022United StatesPresident's Club Achiever 2018!Practice Lead, Contact Center Engineering (Cisco UCCE) Duties include:• Personnel resource management of the International Contact Center Engineering team.• Review, contribute, and approve proposals; including responses to Requests for Proposals, Statements of Work, labor estimates, and Bills of Material.• Perform sales support functions; including customer meetings, needs assessments, network assessments, and technical presentations.• Standardize and document Best Practices for designing and implementing solutions.• Develop VMware OVA templates and automation techniques to allow the team to deliver projects faster with higher quality and fewer human errors.• Lead detailed design sessions and develop implementation plans for UCCE projects.• Technical leadership and project management for integration projects. -
Cisco Advanced Services Unified Contact Center Enterprise EngineerCisco Mar 2013 - Oct 2019Greater Tampa Bay AreaCisco Unified Contact Center Enterprise engineer for Cisco Advanced Services division. -
Sr. Systems Architect (Cisco Uc, Uccx, Ucce)Presidio May 2006 - Sep 2012Tampa/St. Petersburg, Florida AreaSr. System Architect in the South Florida Region. Duties included:• Specialize in Cisco Unified Contact Center Enterprise and Unified Communications solutions.• Perform Sales Support functions; including customer meetings, needs assessments, network assessments, and technical presentations.• Develop proposals; including responding to Requests for Proposals, composing Statements of Work, and building Quotes and Bills of Materials.• Lead detailed design sessions and develop plans for complex voice, video, and data projects.• Standardize and Document Best Practices for designing and implementing solutions.• Technical leadership and project management for integration projects. -
Network Engineer (Cisco Uc & Uccx)Smith & Nephew Apr 2005 - May 2006Tampa/St. Petersburg, Florida AreaNetwork Engineer in the Technical Infrastructure group in the North American Information Services Department. Duties included:• Principal Lead for all Telecommunications and Collaboration systems, including Cellular, Wireline, VoIP, WAN, Wireless, Conferencing, and Contact Center.• Design and installation of Cisco and Microsoft voice and data networking solutions.• Technical leadership of Information Technology projects. -
Sr. Network Engineer (Cisco Lan/Wan, Security, Uc, Wireless, Vsat)Telecommunication Systems Feb 1997 - Apr 2005Tampa/St. Petersburg, Florida AreaSr. Network Engineer in the Network Solutions Group. Duties included:• Technical leadership for Tactical Deployable Communications projects in mission-critical environments for the US Military and Government Agencies.• Pre-sales needs assessments, technical consultations, budgeting and planning for proposals.• Design and installation of Cisco Unified Communications solutions; including CallManager, Contact Center Express, Unity voicemail, and direct VoIP systems.• Design and installation of Microsoft Windows networking and Exchange e-mail solutions.• Design and installation of Cisco and Motorola wireless communication solutions.• Installation and configuration of Type-1 encryption devices; including KIV-7 HS/HSB, KIV-19, KIV-21; KG-175, and KG-250.• System administration of the 50-User Windows 2003 and Exchange 2003 Network.
Jonathan Dejongh Skills
Jonathan Dejongh Education Details
Frequently Asked Questions about Jonathan Dejongh
What company does Jonathan Dejongh work for?
Jonathan Dejongh works for Cloud Warriors
What is Jonathan Dejongh's role at the current company?
Jonathan Dejongh's current role is EVP Advanced Solutions Group at Cloud Warriors.
What is Jonathan Dejongh's email address?
Jonathan Dejongh's email address is jd****@****dio.com
What schools did Jonathan Dejongh attend?
Jonathan Dejongh attended University Of South Florida.
What skills is Jonathan Dejongh known for?
Jonathan Dejongh has skills like Telecommunications, Cisco Call Manager, Cisco Technologies, Voip, Security, Contact Centers, Data Center, Networking, Wireless, Unified Communications, Switches, Network Architecture.
Who are Jonathan Dejongh's colleagues?
Jonathan Dejongh's colleagues are Jerod Stephenson, Matthew Buchowiec, Doug Ruby, Mike Montgomery, Donovan Pittenger, Chris Davey, Gregory Kiger.
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