J E. Email & Phone Number

Remote, NC

Remote

Developed documentation to support Tanium Discover, Performance, and Asset modules

Raleigh, North Carolina, United States

• Perform CMS upgrades, which includes upgrading the TextML database server and building and testing deployment packages for the CMS client to distribute to writers.
• Write CMS test cases in SILK and coordinate group of writers to test new client builds.
• Maintain CMS servers (test, training, production, and remote terminal servers): configure, back up, test performance, and manage user access. Production servers contain almost 200,000 objects.
• Conduct, create, and maintaine training for a team of up to 55 writers on the various aspects of using the CMS on both the Dynamic Release Management (DRM) and Standard platforms, ensuring that team understands and.
• Resolve user-reported issues or defects in the CMS.
• Migrate content from Standard platform to DRM, enabling writers to create content for multiple software versions at the same time.

Raleigh, North Carolina, United States

• Also from 2014 to 2016.
• Concurrent with writing roles.
• Acquired working knowledge of the DITA Open Toolkit (DITA OT), including plug-in creation and editing.
• Designed complex DITA map (ditamap) that included all potential layout and structure possibilities for consistent testing of output in new or modified plug-ins.
• Built and implemented a key definition library for over 80 products to ensure consistency and minimize disruption to content lifecycle when changes are needed.
• Resolved issues from the writers that related to the Open Toolkit and the Output Generator; consulted on architecture and formatting issues; and investigated and resolved build errors and other technical issues.

Raleigh-Durham, North Carolina Area

• Worked independently as sole writer for multiple complex data analytics applications and various common component software products. Also worked on teams with multiple writers. Acted as team lead for global team of.
• Authored topic-based product documentation using the DITA authoring architecture. Leveraged reuse capabilities of DITA by using key references, content references, and ditavals. Created and organized maps for multiple.
• Built a DITA relationship table to connect related topics in a document of over 700 pages.
• Performed end-to-end technical review of user guide to identify outdated or incorrect content in areas of the guide that had not been addressed for more than three years.
• Trained developers and quality assurance (QA) teams in release notes process to improve release notes deliverables.
• Rebranded over 100 documents that came in-house due to an acquisition.

Cary, North Carolina, United States

• Worked with IPIX CMS implementation team to develop project plan for conversion of WIKI content to DITA.
• Developed and implemented team process for shared SME review of draft documentation to ensure technical accuracy.
• Wrote release notes for major product release; copy edited user and administrator guides before release.
• Moved WIKI content into Intel Developer Zone.

Raleigh, North Carolina, United States

• Performed technical writer duties for Homecare product after sale to Netsmart. Sole writer for all release documentation for desktop and mobile versions of application.

Raleigh, North Carolina, United States

• Led team for a major conversion project of over 1000 pages of content from FrameMaker to DITA.
• Created documentation set for a utility that was rolled out as a security requirement for all products, including content for the base implementation of the tool and specific instructions for approximately 15 different.
• Member of test team for Fluid Topics and Zoomin product documentation portal implementations, which included integration with ServiceNow client portal.
• Performed backup duties for CMS Administrator, including finalizing CMS training and providing CMS access to new users, troubleshooting CMS issues, and assisting with testing and installation of desktop client.
• Prepared documentation set for our largest electronic health record (EHR) to go into the initial IXIASOFT CCMS implementation at Allscripts, completing our first migration from FrameMaker to DITA.
• Developed a style guide for technical publications team. Member of standards team for 3 years. Later assisted with developing and maintaining process documentation, and technical content and usage information for the.

Raleigh, North Carolina, United States

Raleigh-Durham, North Carolina Area

• Applied IBM style guide and the DITA authoring standard to produce topic-based product documentation.
• Participated in the design and building of online information centers used to deliver product documentation.
• Worked with the product development team to analyze needs and create information models.
• Cooperated with user design efforts to refine design for specific products and clarified screen and wizard verbiage.
• Collaborated closely with development team, test team, and customers to develop a tutorial for a software toolkit.
• Edited developer-produced Javadoc, HTML, and WIKI content for clarity, grammar, and usability.

Durham, North Carolina, United States

Ba, Rtvmp, Writing

Activities and Societies: Graduated with Distinction, PHI BETA KAPPA National Honor Society, Golden Key National Honor Society, Dean's List

Writing

Activities and Societies: Dean's List all five semesters, Editor/Fiction Editor Quilt, student literary journal, Alpha Chi National.