Information Technology Solutions, University Of California, Riverside
Current•Managed core portions of UCR's campus technology infrastructure, including wireless/wired network operations, data centers, and cybersecurity.•Conducted data analysis and generated over 12+ detailed reports quarterly, aiding decision-making processes and contributing to a 20% increase in service improvement initiatives.•Provided technical support and training to over 150+ staff and students quarterly, resulting in a 40% reduction in technical issue resolution times.•Oversaw installation and maintenance of 100+ LCD projectors, document cameras, computer interfaces, and network connections in all UCR general assignment classrooms.