I am currently leading the team, with people based in the UK, Dubai and India, to meet the challenges presented by a rapidly changing business to ensure that we reliably support our internal customers and make sure they can support our external ones.Very varied role including everything from day to day support, all the way up to line management and reporting into senior management.

Day to day support for the Hobart workforce, including Office based personnel, the UK wide sales force and the field based Service Technicians. This support includes laptop, desktop and mobile device selection, provisioning and ongoing support.

An extremely varied role providing exposure to a wide range of IT positions including both 1st and 3rd line support. Responsible for 1st line support to customers and for managing all hardware issues, data backups as well as the purchasing and commissioning of new hardware.Main duties:Providing 1st Line support for customers on Clik specific software including a comprehensive Service Management package and the official NICEIC Certification software for Electricians.Remotely installing and configuring our software for customers which includes working within IIS 6 and 7 for database access via a web interface, as well as router and firewall configuration on a large variety of hardware.Management of the email and web hosting service provided by Clik Limited.Providing advice to customers looking to buy new hardware for their new software purchases.Testing of software updates and new packages to aid the development team with troubleshooting and bug fixing for existing and not yet released software.Purchasing and commissioning of all new hardware, including 12 new servers and a number of PC's. Server operating systems used included MS Server 2003, 2008, 2008 R2.Commissioning of a MS Small Business Server 2008 for the Tobacco Factory Theatre Arts Trust and subsequent migration to Exchange and a domain based networkConfiguration and maintenance of a MS HyperV environment, migrating a number of our servers over from physical machines.

Main duties:Building new PC's for new deployments and replacement of old machines around the business.Supporting and troubleshooting issues with the numerous externally provided Dealer systems.Network construction and maintenance across the 5 sites.Installation of new telephones, including wiring communication cabinets and BT exchange points for both the Norstar Meridian and Option 11 telephone systems.Configuration and administration of the firewalls and VPN connections for off site employees.Running the internal staff IT training programme.Home visits for off site employees having issues with their PC's and connections.Attained the CompTIA A+ qualification and became very effective at troubleshooting and problem solving by working in a logical manner, often under time contraints and pressure to have a working system back up and running as quickly as possible.

Main duties:Built relationships quickly with customers on the sales floor to effectively identify needs and requirementsExtensive liaison with the IT team to build strong working relationships which led to me being offered my subsequent role.

Main duties:Consistently top performer for sales team.Technical advice to both customers and staff.Store Manager for Sunday Trading - ensured staff were presentable and store remained tidy.

Placement through the Shell STEP SchemePart of the Shell STEP scheme to design and present an updated version of the company web site. Received third place out of a total of 48 different projects within the Devon competition for my project and final presentation.Remained at Centrax after the end of the project as I had built a good working relationship with my colleagues. Had a number of different roles in various parts of the company, from designing publicity stands and getting them printed and shipped to trade shows across Europe, to problem solving within the company's Engineering department.