Jamie Hepburn Email & Phone Number

Wenatchee, Washington, United States

Customer service, call directory, etc.

United States

PlanetDDS acquired Legwork in January 2022 and I was retained as a web designer maintaining the same duties as under Legwork.

United States

Same web designer duties as the first working period with Legwork. Designers were no longer required to manage our own projects on the client-facing side.

Wenatchee, Wa

Used client-submitted information (photos, logos, etc.) and notes from an Account Manager (including self) to a build color palette, select fonts/styles and choose appropriate stock photos to represent dental practices across the US and CanadaHandled multiple websites in varying build stages while maintaining company and department standards for design and customer serviceUsed Squarespace to create and build a website from scratch for each dental practice clientCreated accounts and added blogs to each website via Drop-in Blog connected to Legwork’s Practice Management softwareUsed Legwork’s Practice Management software to connect client accounts to forms on websites for appointment requests, marketing assessments, and patient information collection and followed HIPAA requirementsCreated and maintained client and internal forms via FormstackCreated internal documents for use by the Web Department (e.g. QA checklists, statistics information, how-to instructions for internal programs and processes)Supported other co-workers for design and process questions and deadline maintenancePerformed final internal reviews for co-workers of finished websites and documented edits needed

Wenatchee, Wa

Customer Service: established and maintained professional relationships with new and existing customers by providing quotes, creation/proofs of artwork, weekly sales calls and invoice/delivery of completed ordersGraphic Design: created proofs of print-ready art for customer approval and provided consultation for art creation and paper selection according to customer needsGeneral: answered phone calls, greeted walk-in customers, maintained files (digital/physical), invoiced completed jobs, prepared print-ready art for print, printed jobs, performed bindery (cutting, folding, booklet making, padding) and cleaned office space weekly

Fayetteville, North Carolina Area

Continuing Education Programs: designed booklets suitable for multiple departments; provided a graphic cover, created templates, inserted program information provided by directors, created registration forms, prepared booklets for in-house printing and web posting; communicated directly with discipline directors for corrections and brainstormingResidency Programs: designed and developed Family Medicine Residency Program recruitment web site and updated content provided by recruitment director; designed invitations and programs for Family Medicine and Pharmacy Residency graduation events; photographed residents and graduationsWebsite: designed and assisted webmaster to create/develop new web sites for SR-AHEC; helped maintain content and uploaded Continuing Education programs; conducted monthly sweeps to remove outdated information; communicated with Marketing Director and webmaster for continued problem-solving and design implementationEmail Campaigns: used Campaigner to assist Marketing Director in producing campaigns for Continuing Education programs in order to increase participation online and on-site; created graphics used in campaigns and fine-tuned coding for optimum template performanceMiscellaneous Graphics: created multiple logos for SR-AHEC, related grants, programs, and secondary projects; participated in company groups and events; and created multiple forms of graphic communication for web and printGeneral: helped create/maintain a brand-centered presence in the community and surrounding areas; provided clear communication and customer service with anyone at SR-AHEC needing design services; kept the Marketing Director informed of all projects and progress through weekly meetings; arrived at work on time every day with a can-do attitude ready for each new challenge

Associate Of Arts And Sciences - Aas, Advertising And Graphic Design

Interior Design

High School Diploma, High School