James Hice Email & Phone Number

Philadelphia, Pennsylvania, United States

• Regulatory Complaints associated with Comcast products and the education of the subscriber of usage policies associated with those products
• Responding and addressing high priority escalations in a timely matter
• Practical and technical knowledge with hardware, firmware, software and concepts such as routers, firewalls and mail protocols.
• Capacity to observe, process and discuss highly sensitive information as relates to customer security issues that could have possible legal implications.
• Assist in educating Tech 2’s regarding policies related to Comcast products and what to include in their escalations and notes

Mt Laurel NJ

• Familiarly with security concepts such as Spam, Spyware, Viruses, Bots / Botnets
• Intimate knowledge of remediation software for security protection and breaches
• Application-level knowledge of email protocols (how email works, etc.)
• Practical and technical knowledge with hardware, firmware, software and concepts such as routers, firewalls and mail protocols.
• Responds carefully to abuse, fraud and security related phone requests for support
• Capacity to observe, process and discuss highly sensitive information, as well as, media, that may be controversial or offensive in nature, as relates to customer security issues that could have possible legal.

Williamstown, NJ

Williamstown, NJ

Private Real Estate Investor

• Duties included updating and maintaining server hardware, desktop hardware, OS updates, software updates, IIS administration, and Windows Vista / 7 roll out, troubleshooting various problems that arise and assisting.
• Extensive experience using Windows Server 2000, Windows Server 2003, Windows Server 2008, SQL Server 2000, SQL Server 2005, RDC, Windows XP, Windows Vista and Windows 7
• Support provided via phone, remote session, or user location
• Managing technical staff under everyday operational duties
• SQL Server 2005 expertise includes use of SSMS to create and maintain databases, schedule database backups, SSIS packages, writing SQL queries, stored procedures, and security
• Use of SQL to create stored procedures, tables, views and indexes for tables

• Support of hardware and software for the region web and SQL servers. Duties included posting of new and updated static and dynamic content from development environment to production environment. Supervising 6 employees.
• Support of hardware and software for the region web and SQL servers
• Duties included posting of new and updated static and dynamic content from development environment to production environment
• Supervising 6 employees with the goal of constant improvement of intranet site and other day-to-day supervisory roles
• Web development includes development of static content and dynamic applications that interacted with an SQL server
• Web content created with Cold Fusion 4.5, Macromedia Home Site, Macromedia Dreamweaver, Macromedia Fireworks, and Adobe Photoshop

First and second level support for 30,000 employees in region for UPS, support of 20+ applications including Win3.1, Win95, Win98, WinNT, Novell administration, Office 97 and other applications like McAfee Virus Scan, Rumba, AT&T Global Dialer, and proprietary UPS shipping software. Support included conflict resolution, supporting the applications.

Building and troubleshooting PCs for UPS proprietary shipping systems which included company designed shipping software and third party shipping software. Building custom computers with new and used parts pending customer need. Installation and Maintenance of Microsoft Operating Systems including DOS 6.22, Win3.1, Win95, Win98, WinNT systems. Installation.