James Hice Email & Phone Number

Monroe Township, Nj, Us

Philadelphia, Pennsylvania, United States

• Regulatory Complaints associated with Comcast products and the education of the subscriber of usage policies associated with those products• Responding and addressing high priority escalations in a timely matter• Practical and technical knowledge with hardware, firmware, software and concepts such as routers, firewalls and mail protocols.• Capacity to observe, process and discuss highly sensitive information as relates to customer security issues that could have possible legal implications.• Assist in educating Tech 2’s regarding policies related to Comcast products and what to include in their escalations and notes

Mt Laurel Nj

• Familiarly with security concepts such as Spam, Spyware, Viruses, Bots / Botnets• Intimate knowledge of remediation software for security protection and breaches• Application-level knowledge of email protocols (how email works, etc.)• Practical and technical knowledge with hardware, firmware, software and concepts such as routers, firewalls and mail protocols.• Responds carefully to abuse, fraud and security related phone requests for support• Capacity to observe, process and discuss highly sensitive information, as well as, media, that may be controversial or offensive in nature, as relates to customer security issues that could have possible legal implications.• Tracks events in Remedy Ticketing System.• Reviews customer security and policy discretions, and educate customers to prevent future occurrences• Ability to discretely and diplomatically resolve issues with Comcast customers via telephone and email while respecting both the customer and company privacy.• Applies corrective action processes and interfaces with customers to accurately resolve order issue(s), ensuring the customers' service commitments are met.• Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer interaction is provided.

Williamstown, Nj

Williamstown, Nj

Private Real Estate Investor

• Duties included updating and maintaining server hardware, desktop hardware, OS updates, software updates, IIS administration, and Windows Vista / 7 roll out, troubleshooting various problems that arise and assisting users with MS Office 2007 • Extensive experience using Windows Server 2000, Windows Server 2003, Windows Server 2008, SQL Server 2000, SQL Server 2005, RDC, Windows XP, Windows Vista and Windows 7• Support provided via phone, remote session, or user location • Managing technical staff under everyday operational duties• SQL Server 2005 expertise includes use of SSMS to create and maintain databases, schedule database backups, SSIS packages, writing SQL queries, stored procedures, and security• Use of SQL to create stored procedures, tables, views and indexes for tables• High level understanding of administration of databases• Extensive experience in using T-SQL (DML, DDL) in SQL Server 2005/2000/7.0 platforms• Plans, directs, and manages the daily operations of a computer operations department• Establishes department policies and procedures. • Server hardware planning & implementation, troubleshooting and maintenance• Provided Tier 2 and Tier 3 technical support• Supervised server based infrastructure enterprise applications• Handled Customer Support Center tickets• Configured servers and managed them• Provide patching and upgrades for all servers on monthly schedule• Provide 24 hour on call support on rotational basis• Routine maintenance and cleanup of server file and directory structure• Creating and Managing Virtual Machines• Migrate Physical Servers to Virtual Server using VMware Converter

Support of hardware and software for the region web and SQL servers. Duties included posting of new and updated static and dynamic content from development environment to production environment. Supervising 6 employees with the goal of constant improvement of intranet site and other day-to-day supervisory roles. Web development includes development of static content and dynamic applications that interacted with an SQL server. Web content created with Cold Fusion 4.5, Macromedia Home Site, Macromedia Dreamweaver, Macromedia Fireworks, and Adobe Photoshop. SQL Server 7.0 expertise includes use of Enterprise Manager to create and maintain databases, schedule database back ups, run DTS packages, stored procedures, and security.• Support of hardware and software for the region web and SQL servers• Duties included posting of new and updated static and dynamic content from development environment to production environment• Supervising 6 employees with the goal of constant improvement of intranet site and other day-to-day supervisory roles• Web development includes development of static content and dynamic applications that interacted with an SQL server• Web content created with Cold Fusion 4.5, Macromedia Home Site, Macromedia Dreamweaver, Macromedia Fireworks, and Adobe Photoshop• SQL Server 7.0 expertise includes use of Enterprise Manager to create and maintain databases, schedule database backups, run DTS packages, stored procedures, and security• Installed of latest versions of Operating Systems on demand, per requirements of the clients• Sorted complex issues pertaining to hardware and network failure – Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information.

First and second level support for 30,000 employees in region for UPS, support of 20+ applications including Win3.1, Win95, Win98, WinNT, Novell administration, Office 97 and other applications like McAfee Virus Scan, Rumba, AT&T Global Dialer, and proprietary UPS shipping software. Support included conflict resolution, supporting the applications, remotely controlling to troubleshoot on end-user machines. Conflict resolution sometimes resulting in dispatch of local PC technician to resolve problem.

Building and troubleshooting PCs for UPS proprietary shipping systems which included company designed shipping software and third party shipping software. Building custom computers with new and used parts pending customer need. Installation and Maintenance of Microsoft Operating Systems including DOS 6.22, Win3.1, Win95, Win98, WinNT systems. Installation and Maintenance of various software packages including Microsoft Office and McAfee Virus Scan. Support of Ethernet network solution for hardware connecting to network including PC’s and printers.