Jason Johnson Email & Phone Number

United States

Union County NJ

• Youth sports franchise owner consisting of 6 sports and over 10 programs in 5 locations, throughout Union County. Responsible for financial and capital budgets, development of sports curriculum, securing venue.
• 2019 winner of Highest Revenue Growth out of 179 franchises
• 2021 winner of Highest Customer Satisfaction out of 195 franchises
• Consistently expand locations and programs, growing revenue 20-25% year over year
• Recruit, mentor, and manage coaching staff of 15+ employees on curriculums and customer service protocols resulting in a NPS (Net Promoter Score) average rating of 95% for the past 7 years
• Review franchise performance data and adjust operating procedures as necessary

New Jersey, United States

• Manager of 15 sites with 176+ employees within the NJ Region, providing leadership and accountability for assigned Portfolio. Responsible for ensuring profitable operations, delivering timely quality service to.
• Manage $5 million in yearly revenue and 3,600 employee hours per week
• Analyze operational and financial indicators to continuously improve Portfolio performance
• Develop and administer Portfolio budget
• Maintain direct contact with clients to address any issues, update post orders, and negotiate contracts
• Recruit, train, and develop staff to promote employee retention and customer satisfaction

New Jersey, United States

• Manager of 18 facilities with 50+ employees in the NY/NJ Region. Responsible for financial and capital budgets, facilities management, marketing analysis, customer complaints, internal and external vendor management as.
• Increased revenue versus budget by 4.83%, decreased expenses 10.83%, increasing overall revenue by 6.48%
• 3-time district winner in revenue growth for division and top 10 in the company (out of 220 districts)
• Performed supervisory responsibilities and ensured state and federal laws were adhered to
• Analyzed pricing and competition surveys monthly with Revenue Management to plan pricing strategies
• Oversaw ROI for all facilities to ensure each received highest potential

South Orange, NJ

• Manage branch of 5+ employees and various types of vehicles. Coordinated the delivery of new and repaired cars to the facility for customers. Responsible for the overall daily and monthly units rented by the branch..
• Recognized at the Regional Elite Club for individual sales performance 5 quarters in a row
• Acted as interim Branch Manager during transition period
• Managed daily branch activities to ensure operational tasks were completed within the specified timelines
• Supervised marketing initiatives through chamber events, and other channels; resulting in additional community awareness and exposure for the branch
• Developed and maintained corporate accounts through relationship building and intensive follow up

Livingston, NJ

• Supervised 3 employees; Responsible for the organization and coordination of office operations, procedures, and resources to facilitate organizational effectiveness and efficiency.
• Presented innovative strategies and industry trends to accelerate improvements toward customer business processes and corporate revenue dollars
• Implemented internal business supply ordering process which saved time and discounted items from vendors
• Conducted customer needs analysis to develop shipping technology solutions that increased customer-shipping volume within the mailroom
• Oversaw and approved purchase orders for Information Technology, Administration, and Marketing departments
• Purchased all telecommunications hardware/software and negotiated all telecommunication contracts for the corporate office and all satellite offices