Jacob Kostner Email & Phone Number

Seattle, Washington, United States

Lynnwood, Washington, United States

Trains new-hires on proper procedures for creating tickets, repairing units, and documenting repairs. Performs continuous training, development, and coaching on a focused team of over ten employees.Ensures proper notes are taken throughout the repair process and that tickets are up-to-date on over fifty client assets. Consults with clients at intake to document their definition of the fix in order to better facilitate full resolution of the ticket; consults throughout the repair process to provide excellent customer service. Additionally will demo repaired units to the client to ensure repairs were done to the client’s satisfaction.Provides backup for repairing units, making sure repairs are done in a timely fashion. Handles escalations for both sides of the business, ensuring that any mistakes made are resolved properly. Leads team to maintain same-day turnaround times for mobile devices, and maintain a two day turnaround time for computers and more complex repairs.Lead the launch of Samsung cell phone repair and Microsoft Repair Intake, developing best practices for triage and repair following first and third party guidelines and procedures. Continuously communicates with third party vendor staff on increasing efficiency and reducing issues related to these repairs.Manages parts inventory and shipments to ensure proper inventory and repair eligibility of new units that are checked-in.

Lynnwood, Washington, United States

Diagnosed and repaired issues with client devices ranging from operating system repairs to malware removals.Completed troubleshooting and resolution of issues regarding software applications including Microsoft Office apps, browsers, and more. Worked on multiple devices simultaneously to ensure turnaround times were met for client satisfaction.Performed hardware repairs on many different client devices, including computers, cell phones, and printers.Made sure adequate and detailed notes of steps taken were recorded throughout the repair process. Summarized all repair steps into a workflow that would translate those notes into client-friendly terms to help explain our resolution of their issue.

Bellevue, Washington

Installed after-market electronics into client vehicles including remote starts, security systems, and car audio systems. Applied knowledge of circuit theory to better facilitate and integrate these systems.Designed after-market car audio systems specifically for client vehicles.Maintained MECP Basic Certification for car electronics installation.

Manhattan, Ks

Diagnosed and repaired issues with client devices ranging from operating system repairs to malware removals.Completed troubleshooting and resolution of issues regarding software applications including Microsoft Office apps, browsers, and more. Worked on multiple devices simultaneously to ensure turnaround times were met for client satisfaction.Performed hardware repairs on many different client devices, including computers, cell phones, and printers.Made sure adequate and detailed notes of steps taken were recorded throughout the repair process. Summarized all repair steps into a workflow that would translate those notes into client-friendly terms to help explain our resolution of their issue.

Manhattan, Ks