John Nieman Email & Phone Number

Sylvania, OH, US

Toledo, Ohio Area

-Work with clients offering desktop and user support -Perform regular maintenance on various web platforms-Document problems and their associated resolution for posting to SharePoint & AutoTask as ashared resource for the entire team.-Create new systems, process, and solutions to improve workflow-Handling of escalations of tier one support agents

7130 Spring Meadows Dr W Holland, OH 43528

-Second response escalation team.-Maintain workflow of all tier 1 and tier 2 agents insuring scope of work is followed-Regular review of all outstanding tickets to make sure SLA’s are being met-Building documentation for training and standard operating procedures-Consistent oversight of all issues to ensure continued communication to customers-Mentoring.

7130 Spring Meadows Dr W Holland, OH 43528

-First response escalation team-Prepare and correct router configurations.-Implementation of new products and services to customers.-Awareness of the workflow of tier 1 agents insuring scope of work.

7130 Spring Meadows Dr W Holland, OH 43528

-Monitor WAN links for thousands of clients-Utilize tools such as Telnet and SSH to access routers and modems remotely-Collaborate with clients about network connectivity issues-Expedite ISP service calls to ensure minimal downtime.

10017 Fremont Pike Perrysburg, OH 43551

-Partner with other employees to ensure customers’ end-to-end needs for are met and that no customer is left un-served or undeserved.-Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers.-Develop strong relationships with customers by becoming a.

6925 W Central Ave, Toledo, OH 43617

-Loaded and unloaded furniture and related materials onto and off trucks, ensuring that appropriate padding and ropes are used to prevent damage.-Located and relocated desks, chairs, tables, bookcases, and other related office equipment and furniture.-Arranged and set up furniture and related items for classroom and special events use as.

2567 W Bancroft St Toledo, OH 43607

-Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises-Circulated among visitors, patrons, or employees to preserve order and protect property.-Answered alarms and investigated disturbances.-Managed team of 10+ employees

1 Cedar Point Dr Sandusky, OH 44870

-Maintained a warm, welcoming atmosphere.-Properly and promptly prepare, garnish, and serve drinks to guests.-Provided a personal touch to repeat guests such as learning names and favorite drinks-Kept a clean, organized bar area. -Accurately rang up all orders in the POS system, following all relevant brand standards for service,

148 Main St Toledo, OH 43605

-Coordinated events-Managed events from beginning to end-Acted as liaison between talent and venue-General Problem Solving

Bachelors Of Science, Information Systems Security, 3.88

Graduated with Honors

Associates Of Applied Science, Computer Network Systems, 3.93