Josh Cohen Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario

• Manage day to day operations, maintaining and updating the company website and develop web applications.

Ottawa, Ontario, Canada

• Installed and repaired all residential, small and medium business services• Resolved customer escalations on a case by case basis• Provided support to the operations managers by completing tasks as requested• Trained and mentored new and existing technicians

Ottawa, Ontario, Canada

• Supported the ongoing development of the Edge/Spine network deployment automation• Used Python to maintain and develop new automations and Day 2 operations features responsible for the deployment of configurations to Nokia and Juniper routers• Designed packages of configuration code using Nokia Network Services Platform (NSP). Integrating Open Network Automation Platform (ONAP)and NSP together into a unified platform• Created Agile workflows to track and ensure on time deliverables• Leveraged field technician experience providing new perspectives to other developers on the team. This improved design, testing and deployment processes.

Ottawa, Canada Area

• Managing a numbering inventory of approximately 15 million numbers• Representing Distributel in regulatory and industry planning and process meeting (e.g. BPWG, CLNPC, CSCN, and NPAC)• Maintaining and improving data sets and reporting the costs associated to numbering resources• Tracking and reviewing industry and regulatory changes to advise internal teams

Ottawa, Ontario

• Designed and launched new web tools to offer more user and data flexibility, efficiency, and on the fly information• Managed medium to large external and internal porting projects• Liaised with customers, vendors, and other telecommunication carriers on behalf of the porting team• Provided support for all aspects of the number porting process to the team and other departments• Reviewed, processed, and updated orders for external customers• Completed the number porting process

Ottawa, Ontario

• Installed and repaired all residential, small and medium business services• Resolved customer escalations on a case by case basis• Provided support to the operations managers by completing tasks as requested• Trained and mentored new and existing technicians

Ottawa, Ontario

• Designed BluePrints based on Visio maps and field process experience• Wrote all the English content and oversaw the French translation for BluePrints• Designed and programmed a custom tool to manage all technician feedback left within BluePrints• Review, respond, and action technician feedback from BluePrints• Acted as a BluePrint support prime assisting BluePrint teams throughout Field Operations with all application related problems and knowledge gaps• Assisted with the design of the BluePrints mobile UI• Assisted with day to day operations of the team

Ottawa, Ontario

• Installed and repaired all residential, small and medium business services• Resolved customer escalations on a case by case basis• Provided support to the operations managers by completing tasks as requested• Trained and mentored new and existing technicians

Education record

Education record