Josh Cohen Email & Phone Number

Ottawa, Ontario

• Manage day to day operations, maintaining and updating the company website and develop web applications.

Ottawa, Ontario, Canada

• Installed and repaired all residential, small and medium business services
• Resolved customer escalations on a case by case basis
• Provided support to the operations managers by completing tasks as requested
• Trained and mentored new and existing technicians

Ottawa, Ontario, Canada

• Supported the ongoing development of the Edge/Spine network deployment automation
• Used Python to maintain and develop new automations and Day 2 operations features responsible for the deployment of configurations to Nokia and Juniper routers
• Designed packages of configuration code using Nokia Network Services Platform (NSP). Integrating Open Network Automation Platform (ONAP)and NSP together into a unified platform
• Created Agile workflows to track and ensure on time deliverables
• Leveraged field technician experience providing new perspectives to other developers on the team. This improved design, testing and deployment processes.

Ottawa, Canada Area

• Managing a numbering inventory of approximately 15 million numbers
• Representing Distributel in regulatory and industry planning and process meeting (e.g. BPWG, CLNPC, CSCN, and NPAC)
• Maintaining and improving data sets and reporting the costs associated to numbering resources
• Tracking and reviewing industry and regulatory changes to advise internal teams

Ottawa, Ontario

• Designed and launched new web tools to offer more user and data flexibility, efficiency, and on the fly information
• Managed medium to large external and internal porting projects
• Liaised with customers, vendors, and other telecommunication carriers on behalf of the porting team
• Provided support for all aspects of the number porting process to the team and other departments
• Reviewed, processed, and updated orders for external customers
• Completed the number porting process

Ottawa, Ontario

• Installed and repaired all residential, small and medium business services
• Resolved customer escalations on a case by case basis
• Provided support to the operations managers by completing tasks as requested
• Trained and mentored new and existing technicians

Ottawa, Ontario

• Designed BluePrints based on Visio maps and field process experience
• Wrote all the English content and oversaw the French translation for BluePrints
• Designed and programmed a custom tool to manage all technician feedback left within BluePrints
• Review, respond, and action technician feedback from BluePrints
• Acted as a BluePrint support prime assisting BluePrint teams throughout Field Operations with all application related problems and knowledge gaps
• Assisted with the design of the BluePrints mobile UI

Ottawa, Ontario

• Installed and repaired all residential, small and medium business services
• Resolved customer escalations on a case by case basis
• Provided support to the operations managers by completing tasks as requested
• Trained and mentored new and existing technicians

Education record

Education record