Nabyl Riyadh Sultan - Cpp, Cpm, Gcem, Cdcs Email & Phone Number

Greater Toronto Area, Canada

Kuwait

• As a Director of Business Development and Partnerships, I have managed and executed complex business development initiatives to develop and nourish new partnerships, agencies, and products in association with Middle.
• Cultivated working relationships with external vendors, suppliers, and key clients to ensure effective management of multi-faceted business development projects and improve the business visibility and reputation.
• Headed and motivated a team of Key Account Managers to maximize and achieve KPI’s, client retentions, and new sales and secured old accounts.
• Strategized and partnered with executives and operations specialists to optimize overall operations planning and efficiency.
• Structured and instigated long-range business plans, created proposals, led new partnerships, and translated the overall strategy into tactical plans to achieve profitable business growth and footprint in Middle East.

Al Rai - Kuwait

• I spearheaded company’s marketing efforts and operations, conducted and conferred market research and customer profiles to senior marketing management, endorsed improved strategies to achieve maximum share in market. I.
• Designed and executed new marketing campaigns for organization in collaboration with sales and marketing teams and made strategic decisions to achieve significant sales growth.
• Supervised and coordinated all functions and streamlined operations of aluminum manufacturing and fabrication plant with 45+ operators in syndicate and 35+operators in gulf titans.
• Spearheaded all activities related to sub-contractor selection and construction management and showed active engagement in the company local and regional projects until successful completion and handover to customers.
• Instituted highly effective new systems and processes to enhance company efficiency, minimize overall project cost, and curtail schedules according to organizational objectives.
• Established a database of end users based on segments and formulated and implemented a decisive business plans to achieve successful profitable growth for organization.

Kuwait

Recruited as a Manager of Consumer Affairs in Marketing, I managed all functions related to process enhancement and optimization. I thoroughly examined and reported all recurring and potential consumer complaints and their ongoing progress to senior management with proper recommendations for future prevention. I coordinated and partnered with customer.

Kuwait

• I led and steered thorough research on innovative tools, technologies, methodologies, and ideas from multiple sources and incorporated in customer experience programs. I analyzed and maintained user experience data on.
• Acted as a key player in the successful integration of NPS (Net Promoter Score) system.
• Contributed to the team efforts in the successful development and execution of VoC (Voice Of Customer) program.
• Collaborated with relevant team in customer care and retail stores to implement active measurements for customer satisfaction and process improvements.
• Championed the creation, planning, and implementation of tactical action plan for improving targeted Customer Experience programs to meet and exceed predefined objectives within budgetary requirements.

Kuwait

• I was pivotal in evolution of the Program Management Office in (PMO) Ooredoo (previously known as Wataniya Telecom). Being a Senior Business Analyst in the PMO, my responsibilities included
• Alignment of Ooredoo (previously known as Wataniya Telecom), Operations with the set policies and procedures
• Management of PMO knowledge Management Portal
• Map end to end policies & procedure manuals
• Gathering and elicitation of requirements
• Preparation of training illustrations

Kuwait

• Study the product/service and create necessary documentation for training & development purposes that was later used by other departments
• Creator of the handbook “Wireless Connectivity” which covered all the fundamentals of technologies like Bluetooth, IrDA, etc.
• Designed and produced an Illustrated Manual for all the GPRS, SMS & EDGE based services.
• Evaluation of all new products/services keeping customer experience in mind
• Designed presentations which proved to be very beneficial for training purposes
• Trained other employees from POS & CCD

Kuwait

• Gained complete knowledge of all Telecom products & services (handsets, data, etc.)
• Successfully sold all Telecom products & services (handsets, data, etc.) for B2B and B2C clients
• Worked in several POS locations as a Sales Executive
• Was selected to train other employees
• Started doing my own thesis/research on how to improve the sales
• Came up with different strategies to increase revenue for the company

Certified Customer Experience Professional, Customer Experience

Associate Certificate In Project Management, Project Management

Certificate In Risk Management, Project Management

Certified Business Process Modeler, Process Management

Cpm, Certified Process Manager

Cpp, Certified Process Professional

Activities and Societies: Member of IPAPI