Jacob Colberg Email & Phone Number

Kirkland, Washington, United States

Support Customer launch projects for Liftango globally.

➢ Actively project manage customer launches focusing on planning, testing, and execution ensuring a positive customer experience and smooth delivery.➢ Develop customer training documentation for new Product features and releases.➢ Conduct end-user training to ensure launch readiness and successful product adoptions.➢ Conduct weekly sessions with internal stakeholders to advocate and prioritize customer requests.➢ Diverse understanding of planning and managing highly complex… Show more ➢ Actively project manage customer launches focusing on planning, testing, and execution ensuring a positive customer experience and smooth delivery.➢ Develop customer training documentation for new Product features and releases.➢ Conduct end-user training to ensure launch readiness and successful product adoptions.➢ Conduct weekly sessions with internal stakeholders to advocate and prioritize customer requests.➢ Diverse understanding of planning and managing highly complex projects with distributed global functional teams.➢ Created operational swim lane work-flow diagrams to identify internal team responsibilities.➢ Conduct customer planning sessions to define business goals, product enhancement priorities, and long-term strategy for business growth.➢ Collaborate with customers to identify opportunities to improve platform features and performance to increase overall customer satisfaction.➢ Implement Zendesk Support to streamline ticket workflows, measure associates on productivity, and categorize ticket issues for synergy in resolutions and trends.➢ Train Customer Support to effectively respond and manage the day to day customer business operations.➢ Attend weekly executive strategy sessions concerning current customer engagements and upcoming customer launches. Show less

➢ Trained, and led US and EMEA Customer Support teams to effectively respond and manage the day to day customer business operations.➢ Created and implemented Service Cloud efficiency enhancements to streamline support case workflows, measure support associates on productivity, and categorize case issues for synergy in resolutions.➢ Actively participated with Launch team in the planning, testing, and executing new mobility programs ensuring a positive customer experience and smooth… Show more ➢ Trained, and led US and EMEA Customer Support teams to effectively respond and manage the day to day customer business operations.➢ Created and implemented Service Cloud efficiency enhancements to streamline support case workflows, measure support associates on productivity, and categorize case issues for synergy in resolutions.➢ Actively participated with Launch team in the planning, testing, and executing new mobility programs ensuring a positive customer experience and smooth delivery.➢ Collaborated with customers to identify opportunities to improve platform features and performance to increase overall end-user satisfaction.➢ Conducted customer planning sessions to define business goals, product enhancement priorities, and long-term strategy for business growth.➢ Worked with 3rd party vendors on hardware deliveries, integrations, and service updates. Show less

San Francisco Bay Area

Houston, Texas Area

 Owned the overall relationship with Sysco manufacturers, working collaboratively with iTradeNetwork to increase user adoption, ensure retention, and improve overall satisfaction. Proactively engage with strategic manufacturers to ensure that iTradeNetwork’s functionality is being leveraged to gain maximum value. Aligned with Sysco’s initiatives to gain efficiencies in reducing manual processes by placing 250+ suppliers into an EDI buy-side relationship with iTradeNetwork generating… Show more  Owned the overall relationship with Sysco manufacturers, working collaboratively with iTradeNetwork to increase user adoption, ensure retention, and improve overall satisfaction. Proactively engage with strategic manufacturers to ensure that iTradeNetwork’s functionality is being leveraged to gain maximum value. Aligned with Sysco’s initiatives to gain efficiencies in reducing manual processes by placing 250+ suppliers into an EDI buy-side relationship with iTradeNetwork generating approximately 1.5 – 2 million transactions monthly.  Lead multiple teams consisting of buy-side EDI implementation, Customer and Vendor creation inclusive of maintenance with use of technology provider iTradeNetwork, Sysco System AS400 (SUS), SAP and APO for Demand Planning.  Coordinate and conduct quarterly business reviews with key trading and vendor partners focusing on performance, opportunities, targets and enhancements to ensure a successful business partnership. Work in partnership with Inside Sales team on issue resolution to support effective business relationships with trading partners. Collaborated with internal and external technical teams on key projects to enhance performance with current EDI processes by defining and aligning requirements. Ability to quickly grasp and distinctly explain technological and business concepts to manufacturer community.  Prioritize and set goals for Sales and Exception Management team. Conduct bi-weekly meetings with associates to discuss performance metrics, projects/tasks, career growth and provide coaching for any opportunities or challenges. Developed change management communication plan and training materials for team within organization. Aided in recruiting and hiring processes for department by reviewing resumes and conducting behavioral and informational interviews. Show less

Houston, Texas Area

 Contributed critical domain knowledge that increases the accuracy of the forecasts that make up the final consensus forecast. Managed the forecast and inventory accuracies of $60million SKUs for multiple operating companies using SAP/APO and SAP/ECC. Key member in developing training metrics and rules in the continuous improvement of demand planning procedures which are used by category planners, SAP trainers and Deployment on Site mentors. Assisted with continuous improvement… Show more  Contributed critical domain knowledge that increases the accuracy of the forecasts that make up the final consensus forecast. Managed the forecast and inventory accuracies of $60million SKUs for multiple operating companies using SAP/APO and SAP/ECC. Key member in developing training metrics and rules in the continuous improvement of demand planning procedures which are used by category planners, SAP trainers and Deployment on Site mentors. Assisted with continuous improvement training in demand planning topics such as Planned Purchases, Plant Specific Material Status, Local Market Demand Intelligence, and Consensus forecasting and other key figures in the DP planning SAP module. Reviewed historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results. Gathered and maintained sales and customer demand exceptions to determine accurate future forecasting decisions. Provided input to the Supply Planning organization in developing inventory strategies on existing items, new products, and product phase-outs. Reviewed the work of the Demand Planner I to make sure the life cycle planning is accurate. Maintains event planning data including promotions, and event attributes for forecasting. Oversaw local market demand intelligence inputs from the operating company to make sure demand planning adjustments to the forecast are being used effectively. Communicated with the Operating Company to maintain local market intelligence to forecast product correctly for accurate placement of replenishment orders to suppliers for facilities where their inventory is managed by SBS Supply Chain. Developed projects to enhance the timeliness of mass data uploads and downloads to maintain efficient work flow processes. Show less

Lincoln, Nebraska Area

 Managed $12 Million inventory and maintained service level and DSO commitments utilizing Legacy (SUS) Worked with transportation, warehouse and scheduling to ensure timeliness and accuracy of deliveries into warehouse. Follow up on purchase orders that have been placed. Managed Freight for Large projects as well as all LTL loads. Communicate with factories and customers. Managed Supply and Equipment for Applebee’s, Village Inn, and IHOP among other Large… Show more  Managed $12 Million inventory and maintained service level and DSO commitments utilizing Legacy (SUS) Worked with transportation, warehouse and scheduling to ensure timeliness and accuracy of deliveries into warehouse. Follow up on purchase orders that have been placed. Managed Freight for Large projects as well as all LTL loads. Communicate with factories and customers. Managed Supply and Equipment for Applebee’s, Village Inn, and IHOP among other Large Accounts. Worked with vendor representatives on new item promotions and marketing. Assisted on multiple new store equipment installations. Show less

Bachelor Of Arts - Ba, Physical Education/Fitness

Activities and Societies: Member of the Men's Soccer team from 2002-2004 Major in Fitness with an emphasis in Sports Management

Education record