Manager, Servicing Operations
Current
Mar 2021 - Present
AeroLeads people directory · profile
Janine Courchesne Email & Phone Number
Manager, Servicing Operations
at
MCAP
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Manager, Servicing Operations
Location
Kitchener, Ontario, Canada
Company size
Who is Janine Courchesne? Overview
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Quick answer
Janine Courchesne is listed as Manager, Servicing Operations at MCAP, a company with 789 employees, based in Kitchener, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Janine Courchesne.
Janine Courchesne previously worked as Operations Support Manager at Rogers Communications and Team Manager- Customer Escalation Team at Rogers Communications. Janine Courchesne holds Bachelor Degree, Psychology And Law from University Of Waterloo.
Company email context
Email format at MCAP
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MCAP
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Profile bio
About Janine Courchesne
A dedicated professional with experience leading customer service teams, ensuring increased productivity, balanced business metrics and notable performance management. Maintains a solid reputation for building high performing client-focused teams committed to achieving outstanding standards and driving results. Recognized for having an innate ability to deescalate and find resolution in varying scenarios utilizing an outside-the-box approach with both internal & external customers.
Current workplace
Janine Courchesne's current company
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Mcap
5 roles
Janine Courchesne work experience
A career timeline built from the work history available for this profile.
Operations Support Manager
Responsible for a consistent oversight of 397 employees in Kitchener Call Centre, managing attendance occurrences daily and striving for improvements.
Aug 2019 - Sep 2020
Team Manager- Customer Escalation Team
Responsible for daily support of 15 escalation advisors. Accountable for coaching, training, skill building and performance management to provide customer resolution while balancing the needs of the business
May 2012 - Aug 2019
Customer Service Team Manager
Managed a retention team of 19 agents in the Kitchener call center. Responsible for daily operation to retain cx base and reduce churn through one-on-one coaching, training and facilitation.
Oct 2002 - May 2012
Customer Service Representative
Provided stellar customer service in a fast paced incoming call center environment.
Oct 1998 - Oct 2002
Team & coworkers
Colleagues at MCAP
Other employees you can reach at mcap.com. View company contacts for 789 employees →
PD
Pamela Dedman
Colleague at Mcap
Kitchener, Ontario, Canada, Canada
View →
VJ
Vanessa Janzen
Colleague at Mcap
Mount Elgin, Ontario, Canada, Canada
View →
BP
Brie Porter
Colleague at Mcap
London, England, United Kingdom, United Kingdom
View →
TP
Thomas Peer
Colleague at Mcap
London, England, United Kingdom, United Kingdom
View →
MR
Marco Riquelme
Colleague at Mcap
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada
View →
JA
Josh Armstrong
Colleague at Mcap
Toronto, Ontario, Canada, Canada
View →
CM
Chris Meyer
Colleague at Mcap
Kitchener, Ontario, Canada, Canada
View →
YD
Yuqi Dai
Colleague at Mcap
Markham, Ontario, Canada, Canada
View →
AA
Afreen Amlani
Colleague at Mcap
Canada, Canada
View →
CF
Cindy Fong
Colleague at Mcap
Milton, Ontario, Canada, Canada
View →
Pamela Dedman
Colleague at Mcap
Kitchener, Ontario, Canada, Canada
View →
VJ
Vanessa Janzen
Colleague at Mcap
Mount Elgin, Ontario, Canada, Canada
View →
BP
Brie Porter
Colleague at Mcap
London, England, United Kingdom, United Kingdom
View →
TP
Thomas Peer
Colleague at Mcap
London, England, United Kingdom, United Kingdom
View →
MR
Marco Riquelme
Colleague at Mcap
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada
View →
JA
Josh Armstrong
Colleague at Mcap
Toronto, Ontario, Canada, Canada
View →
CM
Chris Meyer
Colleague at Mcap
Kitchener, Ontario, Canada, Canada
View →
YD
Yuqi Dai
Colleague at Mcap
Markham, Ontario, Canada, Canada
View →
AA
Afreen Amlani
Colleague at Mcap
Canada, Canada
View →
CF
Cindy Fong
Colleague at Mcap
Milton, Ontario, Canada, Canada
View →
2 education records
Janine Courchesne education
Bachelor Degree, Psychology And Law
Psychology
FAQ
Frequently asked questions about Janine Courchesne
Quick answers generated from the profile data available on this page.
What company does Janine Courchesne work for?
Janine Courchesne works for MCAP.
What is Janine Courchesne's role at MCAP?
Janine Courchesne is listed as Manager, Servicing Operations at MCAP.
Where is Janine Courchesne based?
Janine Courchesne is based in Kitchener, Ontario, Canada while working with MCAP.
What companies has Janine Courchesne worked for?
Janine Courchesne has worked for Mcap and Rogers Communications.
Who are Janine Courchesne's colleagues at MCAP?
Janine Courchesne's colleagues at MCAP include Pamela Dedman, Vanessa Janzen, Brie Porter, Thomas Peer, and Marco Riquelme.
How can I contact Janine Courchesne?
You can use AeroLeads to view verified contact signals for Janine Courchesne at MCAP, including work email, phone, and LinkedIn data when available.
What schools did Janine Courchesne attend?
Janine Courchesne holds Bachelor Degree, Psychology And Law from University Of Waterloo.
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