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I grow the profit for organisations through a client centric approach to doing business underpinned by consistent high quality service delivery at an affordable cost.I am a highly commercial business process outsource leader with a track record of:• Successfully leading teams, owning the P&L, budgeting and planning• Leading complex sales bids, negotiating profitable high value contracts in both the public and private sectors• Creating strong and long lasting client relationships• Building and developing engaged teams• Focusing on operational detail and continuously improving service • Creative and innovative thinking to drive growth and overcome challenges• Leading change with energy and empathy My experience has been gained from the business process outsourcing (BPO), business support services and information and document management sectors.
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Bpo Services DirectorNsl Dec 2017 - Feb 2020London, United KingdomResponsible for leading a team across three sites delivering consistent, high quality, cost-effective business process outsourcing services in the following areas:- Civil parking enforcement back-office processing- Correspondence handling- Penalty charge notice challenge, representation and appeal processing- CCTV monitoring- Virtual permits- Road user charging- Payment processing- 'Right to ....' checking- Business intelligence and management information reporting
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Head Of Nsl CheckingNsl Dec 2015 - Nov 2017LondonProviding a secure, high quality, expert, managed service to underpin regulatory compliance while optimising the speed and cost of processes for:* Employers - recruitment - right to work* Government - right to enter, right to remain, right to access, right to serve* Landlords - residential lettings - right to rent
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Head Of Business SolutionsTnt Express Apr 2014 - Sep 2015AtherstoneProviding high quality cost effective physical and digital records management and BPO services as part of TNT UK's product portfolio.Full P&L ownership for successful business unit consistently beating profit targetResponsible for Sales, Account Management and Operations functions comprising 700 people across 40 sites. -
Head Of SalesTnt Business Solutions Jan 2012 - Mar 2014AtherstoneAccountable for achieving and exceeding new business sales targets. Generated new business revenue growth of 47% year on year.Responsible for a sales and account management teamsResponsible for creating and executing new business and account management sales plansSecured a 7 figure contract to provide outsourced patient record management and digitisation for an acute NHS Foundation Trust.Led the successful bid and contract negotiations to provide a 7 figure virtual digital mailroom service for a government agency
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Divisional General ManagerTnt Business Solutions Oct 2009 - Apr 2012AtherstoneP&L responsibility for business units providing records management, scanning, printing, offshore BPO, mailroom management and front of house services.Led several successful multi-million pound bids to secure profitable revenue from new customers and additional revenue from cross-selling services to existing customers, based on consistent high quality of service delivery. Customers included central government and utilities organisations.Grew offshore BPO revenue by 500%.Led the bid and contract negotiations to secure an eight figure contract to provide records management services to a government agency. The solution involved public sector staff transfers under the TUPE regulations, transfers of property ownership and the creation of a new shared service location without any impact on the customer's BAU activities.Negotiated a complex benefit sharing agreement with a major government departmentSecured external quality accrediations including ISO 27001 and Payment Card Industry Data Security Standard.
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Divisional General ManagerTnt Non-Network Services Jan 2009 - Sep 2009AtherstoneP&L responsibility for business units providing records management, scanning, printing and offshore BPO servicesLed the bid to secure a 7 figure transactional print contract with a financial services organisation
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Divisional General ManagerTnt Document Services Jan 2006 - Dec 2008BasildonP&L responsibility for business units providing scanning, data capture, printing and offshore BPO servicesLed the bids to 7 figure contracts for both transactional print and scanning services with private and public sector organisations.
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Sales And Customer Support DirectorCendris Uk Jan 2001 - Dec 2005BasildonResponsible for achieving new business sales targets and professionalising the sales support and customer services functions.Generated double digit growth in transactional print revenue.Led bids to secure 7 figure transactional print contracts with a number of telecommunications organisations. -
Divisional DirectorLason Jan 1997 - Dec 2000London, United KingdomFull P&L responsibility for the data management business unit including, microfiche, online document hosting, database management and systems integration services.Turned around a loss-making systems integration business unit.Secured the first Investors in People accreditation for the company. -
Divisional Managing DirectorPcl Group May 1984 - Dec 1987RickmansworthInitially employed as an analyst/programmer, my career progressed through various sales support and direct sales roles to leading a divison focused on providing database management services to provide more effective targeted customer communications delivering better RoI for my customers -
ProgrammerBp Oil 1981 - 1984Hemel HempsteadApplication software developer.Critical system support analyst/programmer
Craig Scott Skills
Craig Scott Education Details
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Mathematics
Frequently Asked Questions about Craig Scott
What is Craig Scott's role at the current company?
Craig Scott's current role is Group Operations Director (BPO) at Marston Holdings.
What is Craig Scott's email address?
Craig Scott's email address is cr****@****tnt.com
What is Craig Scott's direct phone number?
Craig Scott's direct phone number is 07850 38*****
What schools did Craig Scott attend?
Craig Scott attended University Of Oxford, The Manchester Grammar School.
What are some of Craig Scott's interests?
Craig Scott has interest in Sport In General, West Ham In Particular.
What skills is Craig Scott known for?
Craig Scott has skills like Operations Management, Change Management, Account Management, Management, Key Account Management, Sales Management, Business Strategy, New Business Development, Outsourcing, Business Process Improvement, Strategy, Team Management.
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