Craig Scott Email & Phone Number

London, United Kingdom

Responsible for leading a team across three sites delivering consistent, high quality, cost-effective business process outsourcing services in the following areas:- Civil parking enforcement back-office processing- Correspondence handling- Penalty charge notice challenge, representation and appeal processing- CCTV monitoring- Virtual permits- Road user charging- Payment processing- 'Right to ....' checking- Business intelligence and management information reporting

London

Providing a secure, high quality, expert, managed service to underpin regulatory compliance while optimising the speed and cost of processes for:* Employers - recruitment - right to work* Government - right to enter, right to remain, right to access, right to serve* Landlords - residential lettings - right to rent

Atherstone

Providing high quality cost effective physical and digital records management and BPO services as part of TNT UK's product portfolio.Full P&L ownership for successful business unit consistently beating profit targetResponsible for Sales, Account Management and Operations functions comprising 700 people across 40 sites.

Atherstone

Accountable for achieving and exceeding new business sales targets. Generated new business revenue growth of 47% year on year.Responsible for a sales and account management teamsResponsible for creating and executing new business and account management sales plansSecured a 7 figure contract to provide outsourced patient record management and digitisation for an acute NHS Foundation Trust.Led the successful bid and contract negotiations to provide a 7 figure virtual digital mailroom service for a government agency

Atherstone

P&L responsibility for business units providing records management, scanning, printing, offshore BPO, mailroom management and front of house services.Led several successful multi-million pound bids to secure profitable revenue from new customers and additional revenue from cross-selling services to existing customers, based on consistent high quality of service delivery. Customers included central government and utilities organisations.Grew offshore BPO revenue by 500%.Led the bid and contract negotiations to secure an eight figure contract to provide records management services to a government agency. The solution involved public sector staff transfers under the TUPE regulations, transfers of property ownership and the creation of a new shared service location without any impact on the customer's BAU activities.Negotiated a complex benefit sharing agreement with a major government departmentSecured external quality accrediations including ISO 27001 and Payment Card Industry Data Security Standard.

Atherstone

P&L responsibility for business units providing records management, scanning, printing and offshore BPO servicesLed the bid to secure a 7 figure transactional print contract with a financial services organisation

Basildon

P&L responsibility for business units providing scanning, data capture, printing and offshore BPO servicesLed the bids to 7 figure contracts for both transactional print and scanning services with private and public sector organisations.

Basildon

Responsible for achieving new business sales targets and professionalising the sales support and customer services functions.Generated double digit growth in transactional print revenue.Led bids to secure 7 figure transactional print contracts with a number of telecommunications organisations.

London, United Kingdom

Full P&L responsibility for the data management business unit including, microfiche, online document hosting, database management and systems integration services.Turned around a loss-making systems integration business unit.Secured the first Investors in People accreditation for the company.

Rickmansworth

Initially employed as an analyst/programmer, my career progressed through various sales support and direct sales roles to leading a divison focused on providing database management services to provide more effective targeted customer communications delivering better RoI for my customers

Hemel Hempstead

Application software developer.Critical system support analyst/programmer

Ba, Mathematics

Studied mathematics, ran for the University and played football for Lincoln College

Education record