Jeffrey Roe Email and Phone Number
Jersey City, NJ, US
Jeffrey Roe's Location
St Petersburg, Florida, United States, United States
Jeffrey Roe's Contact Details
Jeffrey Roe work email
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Jeffrey Roe personal email
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Jeffrey Roe phone numbers
About Jeffrey Roe
My name is Jeffrey Roe and I'm a Community Manager. I currently serve as Fractional Director of Community at Sway's Universe. In my current role, I build community for a podcast called The Rap Dads Show as well as the Sway in the Morning Show on SiriusXM. The Rap Dads Show explores the journey of fatherhood through the lens of Hip-Hop in an effort to correct the narrative of Black and Brown fathers. Rap Dads features some of your favorite rappers including the likes of Jim Jones, Taylor Bennett, Benny the Butcher and many more!Sway in the Morning is hosted by Sway Calloway every weekday from 8am-12pm ET on Shade 45, a SiriusXM channel by Executive Producer and Rock & Roll Hall of Famer, Eminem. Sway, along with his co-hosts Heather B and Tracy G, sit down with guests from the world of film, music, sports, and more. They also touch on the wild world of celebrity news, politics, and crazy current events daily from the SiriusXM Studios in New York City.Over the course of my 13 year journey as a community professional, I've had the privilege to work with dozens of brands in roles leading teams of community managers that helped empower organizations to achieve measurable business growth by building meaningful relationships with their customers. This included the strategizing, execution, and measurement of community programs for brands like SiriusXM, Facebook, Best Buy, H&R Block, Meta Quest, Red Table Talk, and Bayer.Outside of my 9 to 5, I also serve as a Donor Member of PRS Fest / Puerto Rock Steady. The PRS Festival is an annual multi-genre music, dance, and arts festival that brings together the finest talents in music, dance, art, and culture with a meaningful purpose: To preserve the stories and honor the contributions of the Latino Community in the four elements of Hip-Hop - DJs, Rappers, Graffiti artists, and Dancers.I'm an Irish Nuyorican who was raised in Jersey City, NJ and I currently reside in St. Petersburg, FL. I also spent a few years living in Austin, TX during my tenure at Khoros. In my spare time, I love going to concerts, watching movies and TV. I also fancy myself a video production aficionado and enjoy connecting with members of the film community in my local area.I believe in taking a heart-centered approach to community management powered by a faith-based category design mindset. Community is my legacy and I’m excited to continue this journey with you. Please consider me a resource as you embark on your community journey and don’t hesitate to reach out if there’s anything I can help you with. 🫡
Jeffrey Roe's Current Company Details
Sways Universe
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Fractional Director of Community - The Rap Dads Show and Sway in the Morning
Jersey City, NJ, US
- Website:
- swaysuniverse.com
- Employees:
- 3
Jeffrey Roe Work Experience Details
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Fractional Director Of Community - The Rap Dads Show And Sway In The MorningSways UniverseJersey City, Nj, Us
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Fractional Director Of Community - The Rap Dads Show & Sway In The MorningSways Universe Jan 2024 - PresentIn an effort to correct the narrative of Black and Brown fathers, Executive Producer and Radio Hall of Famer Sway Calloway has teamed up with seasoned music television producer, host, author and father Esteban Serrano for an interview series that shows Hip-Hop culture like we've never seen it before. Rappers make the best fathers, however there's no place for our favorite Hip-Hop artists to discuss the most important role they play in life, fatherhood.The series will live on Sway's Universe, a multi-media platform that consists of a YouTube channel with over 2.5 million subscribers, a website, Instagram page, and more.The series will roll out in multiple elements. There will be a long form audio podcast on all streaming services, a TV show version on YouTube and short form clips on all social platforms.Esteban is a seasoned music television producer, director and personality with twenty years of experience. The first time the world got a glimpse of artists like; Kendrick Lamar, Travis Scott, A$AP Rocky and Pop Smoke on live TV it was via Serrano. He has worked on iconic shows including TRL and YO! MTV Raps.Join the conversation every Monday at 9pm ET on the Sway's Universe YouTube channel!The Rap Dads Show: https://bit.ly/RapDadsPodSway in the Morning is hosted by Sway Calloway every weekday from 8am-12pm ET on Shade 45, a SiriusXM channel by Executive Producer and Rock & Roll Hall of Famer, Eminem. Sway, along with his co-hosts Heather B and Tracy G, sit down with guests from the world of film, music, sports, and more. They also touch on the wild world of celebrity news, politics, and crazy current events daily from the SiriusXM Studios in New York City.In Q3 of 2023, SiriusXM had approximately 34 million subscribers.Learn more about Sway in the Morning here: https://bit.ly/SwayITM
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Prs Donor MemberPrs Fest / Puerto Rock Steady Jul 2024 - PresentThe PRS Festival is an annual multi-genre music, dance, and arts festival that offers a unique cultural experience. This extraordinary event brings together the finest talents in music, dance, art, and culture with a meaningful purpose. Known as “A Party with a Purpose,” PRS Fest organizes volunteer programs in partnership with nonprofit organizations dedicated to serving communities and is deeply committed to supporting organizations like the Boys & Girls Clubs of Puerto Rico, which focuses on empowering children through mentoring, education, and wellness workshops.Furthermore, PRS remains dedicated to fostering economic development in Latino Communities through self-sustaining farming programs that utilize innovative hydroponic and clean organic practices, and continues to make a difference with hurricane relief efforts in Puerto Rico.At the heart of PRS Fest lies a profound mission:To preserve the stories and honor the contributions of the Latino Community in the four elements of Hip-Hop - DJs, Rappers, Graffiti artists, and Dancers. These visionary individuals have not only helped shape the course of Hip-Hop culture, but their influence has transcended borders, leaving an indelible mark on Pop Culture worldwide.The Donor membership is to support the PRS Festival’s initiative titled ELEMENTOS, which documents Latino contributions in Hip-Hop for Historic and Cultural preservation and entered into the Cornell University Hip-Hop Collection. As a PRS Donor Member, my name will be included in this esteemed collection. -
Director Of Community - Tampa Bay, FlCmx Jan 2023 - Aug 2024San Francisco, Ca, UsCMX is the premier membership network for community professionals. We provide teams with strategic frameworks, mentorship, and training they need to build thriving communities.Our mission is to help community professionals thrive. We believe that community is the future of business and are dedicated to fueling and supporting the shift to community-driven business. CMX Connect is a program offered by CMX that brings community professionals together for in-person and virtual networking events in over 60 countries across the world. -
Cmx Connect Host - Tampa Bay, FlCmx Sep 2022 - Jan 2023San Francisco, Ca, Us
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Head Of CommunityArival Jun 2023 - Feb 2024Boulder, Co, UsDevelop and build a diverse and engaged global community that empowers members, cultivate deep relationship networks, provide access to informative resources and useful tools to power member business growth, and surface opportunities for collaboration.Unlock the full revenue potential of Arival's membership by leveraging platforms and building capabilities that grow and engage qualified audiences, convert engaged readers into members and keep existing members engaged.Understand and interact with members to build trust, credibility and goodwill.Develop strategies and tactics to communicate the value-add of Arival’s community to attract new members and continue membership base growth.Create a high-touch onboarding experience for new community members. Build systems to ensure that each new member immediately gets value from the community.Engage members by creating and implementing new ways for members to connect with one another, developing opportunities for members to contribute and engage with the wider community in a meaningful way, helping members find and discover other members to connect with in the community.Own and manage community content calendars across platforms (Email, Facebook, Twitter, etc). Partner with Content and Marketing teams to coordinate messaging, cadence, and timing with marketing content.Collaborate with Product, Content and Marketing on new product updates and feature announcements.Direct customer and member relationship management systems to better serve the community.Design and implement iterative processes to sustain long-term growth and engagement.Focus on program optimization, member acquisition, engagement, and retention. Forecast, analyze, and report on Key Performance Indicators. -
Director Of CommunityThe Conqueror Challenges May 2023 - Oct 2023Tauranga, NzProvide leadership for a global moderation team of 7 members managing a community of +250K members, effectively mentoring and coaching to maximize performance and professional development.Develop strategies to grow and engage the Conqueror Community.Build brand personality and consumer trust through regular engagement with the community.Define and maintain valuable and relevant community guidelines.Continually review and optimize moderation processes with a customer-centric approach.Work closely with the Customer Support, Marketing and PR teams to ensure a consistent customer experience across all customer touch points.Track and analyze community metrics to identify insights that could help better serve customers.Foster strategies and initiatives to accomplish Community team OKRs. -
Senior Community ManagerDecisionlink Sep 2022 - Jan 2023Atlanta, Ga, UsBuild and initiate a long-term Community Engagement/Thought Leadership Strategy by partnering with marketing, product, content, sales enablement, customer success, learning and other stakeholders to design and operationalize the value community members experience.Develop deep and wide-ranging relationships across our customer and non-customer base to identify leading value realized advocates.Create a culture of customer and non-customer interaction, community learning and sharing that enhances the value of the overall DecisionLink community experience.Manage customer and non-customer forums to drive customer engagement, adoption, learning, and networking.Monitor community platform customer feedback to ensure questions are answered in a timely fashion and key themes of feedback are synthesized to inform the product roadmap.Lead in-person and virtual Customer Community Connect and Customer Advisory Board (CAB) sessions to help clients network and learn.Collaborate with Product Marketing and Management teams to translate customer feedback into technical requirements and meaningful product insights, weighing in on product features and roadmapsBecome a trusted, key point of contact and advocate for our community members.Implement strategies to encourage discussions, drive engagement and build champions. -
Community ManagerBrightcove Aug 2021 - Jul 2022Boston, Massachusetts, UsCollaborate with a cross-functional team to define, implement, and execute the Brightcove Community site.Work with the Director of Community to measure the impact and engagement that convey ROI of community initiatives - monitoring adoption and usage metrics to drive further awareness and provide proactive reporting.Maintain, track, and execute on key performance indicators, community engagement events, and action plans that may arise.Answer customer questions directly and also strategically leverage Brightcove teammates to engage in discussions as appropriate.Partner cross-functionally inside of Brightcove to recruit content contributors and other community interactions of value.Listen and analyze Voice of the Customer - sharing insights with Product and Marketing teams and drive positive outcomes for our customers while fostering innovation.Become a critical and reliable source of customer and product-related insights and informed opinions for our organization.Develop a deep understanding of the Brightcove platform and applications plus the industry, culture, and issues facing members of the community.Act as voice of the community by evangelizing and promoting engagement of customers and employees in product-related discussion.Moderate customer-provided content, ensuring terms of use and participation guidelines are followed according to a governance strategy.Work cross-functionally to educate internal sales and customer success teams on the value of the Customer Community through regular communication about the impact and opportunities.Establish the methodology and process for the creation and curation of our Community content. -
President, La Khorriente - The Khoros Latinx ErgKhoros Dec 2020 - May 2021Austin, Texas, UsSpearheaded the conceptualization and launch of the Latinx ERG at Khoros. -
Senior Community ManagerKhoros Feb 2019 - May 2021Austin, Texas, UsEffectively manage customers on a day-to-day level while keeping an eye on long-term vision for goals and growth.Assist with scheduling staffing resources to ensure consistent coverage on accounts.Answer customer inquiries competently and efficiently, coordinating with internal teams when necessary.Work with strategists and analysts to plan, forecast, and report for on social media marketing and care programs. Manage outcomes against a set of defined business goals and KPIs.Review and analyze paid and organic content for optimization and strategic opportunities to improve.Consult on social media strategies for Spredfast + Lithium customers and new business pitches as needed.Provide strategic counsel to customers on best practices for organic and paid social programs across all major networks.Manage and mentor social media coordinators by facilitating opportunities to grow and accomplish established goals.
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Community ManagerKhoros Dec 2017 - Feb 2019Austin, Texas, UsMonitor and manage customers’ brands across all major social networks and actively mine social conversations for relevant information and opportunities to engage.Answer social inquiries competently and efficiently to educate, inform, and engage our audience.Empathize with your community and balance customer realities, coordinating with internal teams as needed to resolve sensitive issues and provide great brand experiences in short amounts of time.Manage high levels of inbound conversations, constantly identifying workflow best practices and efficiencies that scale.Work with the customer teams to plan, forecast, and report for all social media marketing programs.Provide qualitative and quantitative social data analysis.Consult on social media strategies for Spredfast customers.
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Cmx Connect Host - Austin, TxCmx Apr 2019 - Dec 2020San Francisco, Ca, UsCMX is the premier membership network for community professionals. We provide teams with strategic frameworks, mentorship, and training they need to build thriving communities.Our mission is to help community professionals thrive. We believe that community is the future of business and are dedicated to fueling and supporting the shift to community-driven business. CMX Connect is a program offered by CMX that brings community professionals together for in-person and virtual networking events in over 60 countries across the world.
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Social Media CoordinatorSirius Xm Radio Inc. Nov 2015 - Dec 2017New York, Ny, UsExecute the strategy for SiriusXM's social media assets. Capture and share the voice of the SXM Community with internal stakeholders to inform overarching content strategy.Liaise with consumer and brand marketing teams to implement current strategy initiatives. Advise on communications best practices and assist in writing social media editorial copy.Interact with listeners on social media platforms including Facebook, Twitter and blogs/forums to identify and resolve product or service concerns.Analyze consumer comments, sentiments and trends. Recommend and execute strategies to scale customer base.Stay informed about developments, emerging technologies and trends in social media as well as the competitive landscape. -
Social Media CoordinatorGraze.Com Sep 2014 - Nov 2015Kingston, Surrey, South West, GbResponsible for the day to day delivery of content on US graze social media assets to maximize interaction with customers and portray the personality of the graze brand.Identify trends and industry insights to develop the overall social media strategy for the US graze brand.Investigate, resolve and respond to account specific issues via email and social media.Work closely with CS teammates in the UK, balancing the workloads across the two sites.Communicate customer point of view to the rest of the company.Communicate website issues to IT team. -
Social Media & Community Manager, Mat@Usc2U Oct 2011 - Oct 2012Arlington, Virginia, UsDevelop the strategy for USC Rossier Online’s (University of Southern California, Rossier School of Education) social media assets.Execute a comprehensive communications plan that drives audience awareness and engagement across online marketing channels (including, but not limited to blogs, Facebook and Twitter).Manage online relationship and link-building efforts to drive SEO and organic leads.Report weekly and monthly KPIs.Project manage content development and creation of marketing assets; help to streamline overall communication across department stakeholders.Identify industry trends and tools to support marketing campaigns and objectives. -
Recruiting ManagerPeri Software Solutions, Inc. Jun 2011 - Sep 2011Newark, New Jersey, UsLead conversion efforts for Marketing team by recruiting Programmer Analyst candidates to deploy on projects providing software solutions for the firm’s client base. Responsible for managing the hiring process from initial phone interviews through final job offer. Attend college career fairs for prospective trainees as needed. -
Field Customer Service AssociateIron Mountain, Inc. Sep 2006 - May 2011Boston, Massachusetts, UsSupport transportation team in managing routes dispatched to service Mid-Atlantic client base in a wide range of records management products including confidential records storage and secure destruction. Poise customer service team to proactively respond to transportation issues by alerting customers prior to service time cutoffs. Update standing orders, process billing adjustments, maintain files, research inquiries/requests from customers and account management. -
Customer SpecialistIndependence Community Bank Sep 2003 - Aug 2006UsHandle customer inquiries, complaints, billing questions and service requests.Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions while creating new customer/bank relationships through sales of various banking products.
Jeffrey Roe Skills
Social Media
Online Marketing
Marketing
Seo
Social Media Marketing
Customer Service
Account Management
Facebook
Social Networking
Blogging
Lead Generation
Digital Media
Salesforce.com
Marketing Strategy
Google Analytics
Crm
Content Strategy
Email Marketing
Recruiting
Marketing Communications
Web Analytics
Digital Marketing
Public Relations
Research
Community Management
Video Production
Google Adwords
Digital Video
Market Research
Hd Video
Web Video
Html
Inbound Marketing
Video Editing
Videography
Human Resources
Viral Marketing
Viral Video
Customer Satisfaction
Music Videos
Community Outreach
Seomoz
Seo Copywriting
Link Building
Marketing Management
Marketo
Social Media Outreach
Wordpress
Google Docs
Facebook Marketing
Jeffrey Roe Education Details
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New Jersey City UniversityOrganizational Leadership -
New Jersey City UniversityMedia Arts
Frequently Asked Questions about Jeffrey Roe
What company does Jeffrey Roe work for?
Jeffrey Roe works for Sways Universe
What is Jeffrey Roe's role at the current company?
Jeffrey Roe's current role is Fractional Director of Community - The Rap Dads Show and Sway in the Morning.
What is Jeffrey Roe's email address?
Jeffrey Roe's email address is od****@****aol.com
What is Jeffrey Roe's direct phone number?
Jeffrey Roe's direct phone number is +120185*****
What schools did Jeffrey Roe attend?
Jeffrey Roe attended New Jersey City University, New Jersey City University.
What are some of Jeffrey Roe's interests?
Jeffrey Roe has interest in Virgin America, New York City, The Killers (Band), Stanford University, Beck, Youtube, History, Katy Perry, Foursquare, Google.
What skills is Jeffrey Roe known for?
Jeffrey Roe has skills like Social Media, Online Marketing, Marketing, Seo, Social Media Marketing, Customer Service, Account Management, Facebook, Social Networking, Blogging, Lead Generation, Digital Media.
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