Jennifer Cunningham Email & Phone Number

Cincinnati, Ohio, United States

Redeployed to reenvision how the Sales and Sales Operations teams work: to innovate, redesign, and automate processes to increase efficiency, and effectiveness.• Reorganized Sales team work days from separate inbound and outbound call times to combined inbound and outbound times leading to increased flexibility in peak call times and overall Sales team happiness.• Implemented auto assigned inbound internet leads cutting assigning time 9 minutes to less than 1 minute• Designed rules to upload information into Salesforce so Sales is notified when leads take action reducing manual work and identifying leads with high interest.• Partnered with IT and Marketing to implement Pardot, Salesforces Marketing System into Salesforce• Redesigned the new signup process to resolve long standing cross department and new client frustrations making the sign up process easier and faster

Served as Director of Sales responsible for leading daily operations of sales, marketing, and administrative teams for a start-up company with 3 brands. • Transitioned from offering trial to each signup to 80% of new signups paying full price, leading to $1M revenue increase• Created processes to support new flagship brand partnership, including pricing, product deals, collateral, in-person POS• Planned events to support new flagship brand resulting in 800 leads, 315 new signups, and $500K revenue YTD 2020• Launched marketing department to implement advertising and SEO strategy in 2 brands, leading to first profit in secondary brand in 7/2020• Collaborated to implement & roll-out formal human resource processes to the sales, marketing, and administrative teams• Coordinated sales & marketing initiatives with support to ensure seamless process from POS to new client onboarding

Provided leadership as Sales Operations Manager responsible for overseeing operations for sales and administrative departments for 2 brands, including monitoring production, training employees, and establishing operational policies. • Integrated a secondary brand to Salesforce CRM and rolled out Five9 phone system allowing for live calls and tracking• Enhanced performance for both sales teams with phone system roll-out, increasing live answered calls from 0% to 95%• Executed and upgraded policies and procedures allowing sales and administrative teams to meet company sales goals

Served as Sales Administrator & Executive Assistant responsible for tracking and assigning leads, developing and implementing new systems, and executing processes to improve efficiency across sales teams. Maintained responsibility for hiring, training, and managing administrative staff. Assisted internal sales and administrative teams with product, system, and procedural knowledge.• Created first tracking of sales data beyond number of signups, including leads, current status, and performance statistics• Initiated open communication between sales and support teams previously only communicated through executive teams

Cincinnati, Oh

Promoted from Production Leader to Quality Control Specialist, Client Services Representative, and Client Services Supervisor. Managed technical, billing, and escalated customer service for 4K+ clients and 25 salespersons with primary operations contact for top strategic clients. Facilitated distribution of client needs and resolutions throughout the operations center and sales staff. Designed and delivered training programs for new hires. Implemented tracking of client accounts and supervised client rollouts.• Advised the sales team on new products, existing services, issue resolution, and approved exceptions to standard pricing• Served as a Project Manager for ongoing technical and development issues and problems with system and credit vendors• Assisted design of databases to measure and log department production, track account setup forms, account assignments• Executed proactive calling program for new and at-risk clients, as well as startup processes to maximize client retention

Cincinnati, Ohio, United States

Initially a Credit Investigator working directly with clients and consumers, grew into a Team Leader roll, followed by working in Quality Control. Transitioned to Client Services Representative where I resolved escalated issues and provided technical, billing, and training and support to customers and sales team, coordinating across multiple departments and vendors for four year.