Jonathan Chan Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

- Introduced user-centered design methods and practices to my development team and matured the team’s design process.- Facilitated ideation and participatory design workshops across various functions to generate diverse ideas.- Created a collaborative and inclusive atmosphere where everyone on the team felt empowered and engaged to come up with solutions to an opportunity.- Conducted user research activities to continuously learn and build iteratively.- Aligned cross-functional teams on key decisions in a consistent and speedy manner.- Fostered empathy and increased the team's domain knowledge by including team members in user research activities, distilling and sharing findings in a digestible manner, and always focusing on the user's needs when ideating.- Contributed to the creation of a design system to maintain consistency across the app.

Vancouver, Canada Area

- created and improved the products and services for organizations in the public and private sectors.- led the design of an MVP for Best Buy's eCommerce portal, enabling them to better support their B2B customers.- helped Costco improve their online photo center experience by conducting user research and providing them with a list of recommendations and improvements.

- Designed for a customer intelligence platform that helps businesses collect feedback from their customers.- Created customer journeys, workflows and high-fidelity wireframes for usability testing and sharing with stakeholders.- Validated business requirements by doing user research and understanding the needs of the users- Conducted user testing and iterate based on feedback and observation.- Collaborated and coordinated with UX designers and developers to make sure that consistent design patterns and guidelines are being applied across the product.- Collaborated closely with developers and product managers in an agile environment to solve complex business problems.- Provided developers with detailed specs and workflows.- Skills acquired: Usability testing, collaborative sketching, competitive analysis, semi-structured interviews, wireframing, prototyping, requirements gathering- UX design tools: Paper prototyping, Sketch, Invision

Vancouver, Canada Area

- Turned creative Photoshop designs into responsive web portals using HTML, CSS, Javascript, and jQuery.- Demonstrate great multi-tasking ability by balancing multiple tasks within a tight schedule.- Work cohesively in a small team with fellow web developers and art designers.

- Developed a system environment web application for Telus.- Improved transparency of status information and updates about various system environments which led to less confusion among users.- Created a simpler interface that allowed easier access to important information and functions while still providing accurate and concise status updates for applications.- Demonstrated ability to learn quickly by teaching myself Javascript, JQuery, Twitter Bootstrap, HTML. and CSS in a couple of weeks and being able to produce a quick prototype of the new interface in a short amount of time.- Developed the data model and implemented it in Oracle SQL.- Built web application following RESTful Web Service guidelines- Worked independently by scheduling meetings with different stakeholders to gather requirements and by giving weekly progress reports.- Gathered requirements from stakeholders and designed use cases while following the waterfall software development lifecycle.- Skills: Java, Javascript, JQuery, CSS, HTML, Spring, Twitter Bootstrap, REST, Oracle SQL.

- Designed and developed a Ruby script that automatically parsed through data logs, summarized failures and posted them onto a wiki page that allowed fellow QA engineers to quickly locate problems in the test suite.- Used various Ruby libraries including Gruff, Mechanize and Nokogiri.- Created and executed manual test cases for software features.- Created and developed automated test cases in Ruby as part of the test suite that runs on a daily basis.- Demonstrated the ability to quickly adapt to and learn the StorageGRID software and architecture by picking up and completing different tasks on a weekly basis.

- Handled monotonous and repetitive work well by maintaining a sterile environment through computer and environmental monitoring on a weekly basis - Worked independently by maintaining proper supply of raw materials, equipment and consumables and organizing own schedule so that tasks were completed on time- Demonstrated the ability to carry out detailed instructions through following standard operating procedures and operating under good manufacturing practices guidelines- Demonstrated the ability to work meticulously by preventing contamination to products while working in a clean room environment

Bachelor Of Science, Computer Science

Bachelor of Computer Science

Bachelor Of Science, Chemistry

Education record