Jd Diaz is a Fraud Analyst at Auctane at Auctane. Colleagues describe them as "JD is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated customers is unparalleled, and it is because of her excellence in this area she mentored new employees in the call center. JD multitasks effectively and is able to handle a high-volume workload. She consistently met or surpassed all weekly call center metrics (including customer satisfaction, call volume and response time), and her daily written reports were accurate and thorough."