Assisting newly eligible Medicare clients find the right plan. Utilizing a consultative approach, I assist my clients narrow down their options and pinpoint the most comprehensive coverage for their unique set of circumstances.

Necessity is the mother of invention. We needed more than just a career. We needed to wake up each morning impassioned with our pursuit for the day. We needed to be intellectually, artistically, and spiritually stimulated. Instead of searching for an occupation that could fill those needs we decided to start My Love Manifested.MLM is a small batch casual apparel line. Each shirt is personally made by us, just for you. We've taken a great deal of time and care to select quality materials to create a great product that will outlast most others. Our initial focus is to build a collection of t-shirts and hats, with plans to expand as we grow. Our goal is to evoke thought, inspire and give back to our community.

MLM Custom is a full service provider of marketing tools and promotional hard goods. If it can be printed, we can get it. In addition to offering physical products we bring decades of experience in marketing, sales, branding and big data to offer professional services that are truly second to none. Our consulting services will help you strategically plan and deploy initiatives with measurable results.Our goal at MLM custom is twofold - Firstly, we want to help established businesses continue making a lasting impression in their respective markets. Secondly, we strongly desire to partner with young businesses to help them be successful the first time around.

Responsible for building and maintaining strong customer relations by employing a consultative approach to reach specific and quantifiable client goals. Much of my current focus is working with financial institutions to get more functionality from existing phone systems, offering core integration solutions to improve customer experience, while increasing efficiency and profitability.

Compliance, project management, process improvement, forecasting, staffing, planning, and performance management. Devise and implement strategies to increase sales, minimize liabilities and increase productivity. Track and maintain accurate reporting of sales trends and quickly make adjustments to staff, strategy or business practices when necessary. Proficiency with use of Touchstar, Aspect and Noble dialer systems.

Managed sales operations and operational development over three call both here in Florida and in Manila, Philippines including agents, supervisors, and support staff. Drive sales metrics and create incentive plans to drive consistent performance. Develop call center, training, and business strategies along with supporting budgets, staffing requirements, sales objectives, and retention.

Manage, train and coach a large sales force located in the U.S. and in the Philippines concurrently. Experienced in outsource call center management/training through use of outsource companies in the U.S. and the Philippines. Worked with Ipcco, Manila, Philippines, PCCW, Quezon City, Philippines and Protocol, Merritt Island, Florida. Working one-on-one with agents and other supervisors; taking a consultative approach to identifying strengths, weaknesses, areas of opportunity and directing agents and team leads to the most effective methods of correcting behavior and increasing productivity. Responsible for classroom style training of agents as well as “training the trainer”, call monitoring and script writing. Manage formal training and coaching departments in inbound, outbound and customer service skill sets resulting in greater efficiency and effectiveness.

Responsible for maintaining proficiency on the cigar industry, products and lifestyle. Taking orders, providing exceptional customer service, up selling products and continuity programs.

Residential & Commercial Real Estate Investment Group, specializing in the acquisition of distressed residential and commercial assets. We have also expanded to provide private bridge financing to other real estate investors looking to scale their residential and or commercial business.