Jd Morgan Email and Phone Number

Hours vary based on clientele available, hourly pay.Have been doing my own freelance IT work since a few years after high school. Anything from basic computer maintenance and cleaning up to network design, implementation, and configuration. I am trying to advance and reach out more with this business now that I have finished my AASIT and am going for my BSIT.

The Premium Services Technician is a second tier technical customer service position which provides inbound customer service support for basic and moderate level troubleshooting and resolution of technology issues related to Windows, Mac, mobile, IoT, peripherals and wireless and wired networking and related equipment and leverages existing documentation and process to facilitate service delivery.

Promoted from Information Technology Specialist to Information Technology Specialist 2

Responsible for providing on-site, hands-on Level II and Level III support for one or more specific business groups, including hardware/software support at the desktop level, coordinating and implementing jobsite setup, managing all telephone, and other support as needed for applications and hardware. A significant part of this role is to also maintain compliance with established IT and ITIL standards. Typically, this role reports to a Technical Support Manager.

A system administrator, or sysadmin, is a person who is responsible for the upkeep, configuration, and reliable operation of computer systems; especially multi-user computers, such as servers.The system administrator seeks to ensure that the uptime, performance, resources, and security of the computers he or she manages meet the needs of the users, without exceeding the budget.To meet these needs, a system administrator may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and/or supervise staff; and provide technical support.

Demonstrate knowledge and expertise to assist customers in buying the right supplies for their IT needs. Intake and repair of PC's for customers and businesses. Provides full technical and repair support for PC's being brought in for repair, or needing onsite repair

Demonstrate knowledge and expertise to assist customers in buying the right supplies for their IT needs. Intake and repair of PC's for customers and businesses.

40-50 hours a week, salary based pay.Wrote company procedures, corrective actions to non conforming product and operations, perform internal audits, travel to meet with current and prospective customers, participate in Mangement Review Board, proper documentation and calibration of all gauges and quality equipment. I personally came up with a new and improved paper traveler system for the production process while we were converting to a new ERP system that I was preparing the company to convert over to. I Also provided IT support including networking tasks, exchange management, server management, active directory, maintaining company website, installing network devices and cabling, end user support, remote desktop support, and any other IT needs as they came up.

3 hour meetings monthly. Volunteer.Chaired monthly meetings at local Head Start center for parents of all students attending to address upcoming events, issues, agendas, and to decide on specially planned events for the school and children.

3 hour meetings monthly. Volunteer.Chaired monthly meetings in Burlington, Iowa with representatives and Family Development Specialists from all Community Action centers in Lee, Louisa, Des Moines, and Henry counties to go over and make decisions on topics such as school budget, hiring and dismissal of teachers at each center, deciding priorities on funds for projects etc.

3 hour meetings monthly. Volunteer.Represented Lee County for the Board of Directors over Community Action of Southeast Iowa. Main focus were funds and expenses and making more efficiency of budget.

As needed. Volunteer.Sit in on interviews for potential new hires and help in decision of hire.

10-15 hours a week between college classes. Unpaid Intern.Provided tech support to computer system users. Resolved computer problems. in person and remotely Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems Detected problems and errors in computer operations. Set up equipment for others to use. Ensured the proper setup of hardware. Correctly installed operating systems, software and applications Performed minor repairs on hardware, software and peripheral equipment Used backup and archival software. Used internet directory services software such as active directory software and DNS software Used hardware tools including: Cat5 Termination tools