- Design virtual and in-person learning opportunities and oversee communication initiatives (presentations, workshops, seminars, special programs, and other events) with special consideration to stakeholder needs assessments, communication goals and processes, effective storytelling techniques and channels, and program assessments. - Train, coach, and mentor 100+ member volunteer team, preparing them to teach 1,500 students annually. Trained 300+ team members since 2020 with over 4,500 people served.- Manage strategic initiatives aimed at institutional efficiency and growth, partnering with 30+ offices to streamline collaborations and improve internal communication.- Oversee cross-divisional groups of stakeholders tasked with implementing new enterprise-level technologies, websites, and web-based applications.

- Developed strategic initiatives aimed at enrollment growth and institutional efficiency, partnering with 30+ offices to improve cross-campus collaborations and streamline internal communications.- Responsible for strategic planning, internal partnerships, budgetary analyses, and marketing and communication.- Partnered with key campus stakeholders to improve the student experience and boost transfer student retention numbers to 84.5%, one of the highest retention rates in Texas.- Led implementation efforts for enterprise-level software integrations and upgrades.

- Led a multi-divisional team and partnered with digital agency and IT professional to develop the grad.rutgers.edu website as well as various web applications and digital learning solutions.- Oversaw weekly communications with 8,000 faculty, staff, and students.- Collaborated with IT professionals to manage and enhance organizational databases and workflow processes.- Partnered with executive leadership to oversee institutional merger and policy reconciliation processes.

- Partnered with 20+ stakeholders on special projects, strategic initiatives, and grant proposals.- Oversaw communication and marketing efforts and led a team of graphic design interns.- Managed a $300K budget and collaborated with development officers to enhance organizational fundraising efforts and increase brand awareness.

- Developed the curricula for 75 First-Year Interest Group Seminars (FIGS), a ten-week program designed to introduce incoming students to field-specific majors and university resources.- Partnered with colleagues across five New Brunswick campuses to advertise FIGS programs to a wide range of university and community stakeholders.- Oversaw recruitment efforts for new Peer Instructors (from managing print and social media campaigns to participating in 50+ individual interviews) and organized annual training retreats to prepare them to teach accredited Rutgers courses. - Partnered with graphic design interns and IT specialists to redesign the FIGS website (figs.rutgers.edu) and to create visually striking marketing materials—newsletters, catalogs, posters, and infographics—to promote FIGS courses to incoming students and their parents.

- Taught students to write effectively for a wide range of target audiences and to practice thoughtful research and close reading.- Worked with departmental faculty and administrators to ensure that each course’s learning objectives were carefully chosen and clearly articulated and that assessments were designed with student learning objectives in mind.

Trained and supervised twelve writing consultants and an administrative assistant. Marketed writing center services to university and community constituents to maximize foot traffic. Increased Writing Center consultations by 94% (from 800 consultations in 2006 to nearly 1,600 in 2007) and opened four satellite centers that made these services more accessible to USC students.

Taught students how to read carefully, think critically, and develop effective arguments. Worked alongside faculty instructors to ensure that students understood course material, prepared for quizzes and exams, and wrote compelling academic essays.

Designed and managed all online content associated with Baylor University's social network: the Baylor Information Network (BIN). Worked with graphic design and information technology specialists to keep the BIN updated, secure, and user-friendly and oversaw a staff of six freelance writers.