John D'Amato Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Origination of 1st mortgage purchase loans in 15 states utilizing company leads, affiliate builders and Real Estate agents • Determine appropriate programs based on client’s financial needs• Loan programs include FNMA/FHLMC, Jumbo Non-Conforming, FHA, VA and USDA

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

• Origination of 1st mortgage refinance and purchase loans in 15 states utilizing company leads• Determine appropriate programs based on client’s financial needs• Loan programs include FNMA/FHLMC, Jumbo Non-Conforming, FHA, VA and USDA

Charlotte, North Carolina Area

• Provided senior leadership for staffing levels up to 340+ associates in the LAS Call Center.• Responsible for all single point of contact teams for the Freddie Mac investor segment.• Developed 5 teams to address Bankruptcy, Litigation and Mediation specific accounts helping increase productivity while raising efficiencies in the department.• Accountable for execution of SLA as mandated by the Office of the Comptroller of the Currency and investor regulations.• Maintained… Show more • Provided senior leadership for staffing levels up to 340+ associates in the LAS Call Center.• Responsible for all single point of contact teams for the Freddie Mac investor segment.• Developed 5 teams to address Bankruptcy, Litigation and Mediation specific accounts helping increase productivity while raising efficiencies in the department.• Accountable for execution of SLA as mandated by the Office of the Comptroller of the Currency and investor regulations.• Maintained investor measurable at a meets or exceeds.• Identified gaps in call reporting leading to new process increasing call handle time and raising effectiveness.• Directed managers and CRMs on end to end process for default servicing including collections, refinance, forbearance, modification, short sale, Deed In Lieu and foreclosure.• Translated high level strategies into operational and tactical actions to ensure results.• Implemented new processes with Program Management to address SIAI for GSE division to ensure compliance with investor directives. Show less

Sunrise, Fl

• Provided leadership to 20 HSS2’s who conducted processing and underwriting for the HAMP/MHA modification program. • Instrumental in developing the standard guide for all HSS2’s as well as establishing uniformity in Underwriting Process to create a flow across the business platform.• Organized “best practices” process across multiple sites by working with different unit managers and team leads across the company within our line of business.• Developed mentoring practices by… Show more • Provided leadership to 20 HSS2’s who conducted processing and underwriting for the HAMP/MHA modification program. • Instrumental in developing the standard guide for all HSS2’s as well as establishing uniformity in Underwriting Process to create a flow across the business platform.• Organized “best practices” process across multiple sites by working with different unit managers and team leads across the company within our line of business.• Developed mentoring practices by building subject matter experts (SME) in order to transform under-producing associates thus elevating team performance and improving morale.• Advocated and realized the promotion of two team members to leadership positions.• Responsible for training all new hires including policy and procedures of the modification process as well as business continuity. Show less

Fort Lauderdale, Fl

Responsible for management of all business operations including origination, processing, closing and marketing. Originated $8.7 million monthly across multiple channels (FNMA/FHLMC/FHA/VA/Non Prime)Managed Operations associates consisting of 30 Loan Officers, 6 Processors, 2 Underwriters, 20 Telemarketers and 2 Title Agents across 3 locations (2 in Florida and 1 in New Hampshire).Monitor performance to ensure productivity levels within established standards. Implemented… Show more Responsible for management of all business operations including origination, processing, closing and marketing. Originated $8.7 million monthly across multiple channels (FNMA/FHLMC/FHA/VA/Non Prime)Managed Operations associates consisting of 30 Loan Officers, 6 Processors, 2 Underwriters, 20 Telemarketers and 2 Title Agents across 3 locations (2 in Florida and 1 in New Hampshire).Monitor performance to ensure productivity levels within established standards. Implemented operation policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements. Conduct various assessments and audits to ensure department procedures are achieving accurate and desired results.Responsible for scheduling funding disbursements for all approved loans. Responsible for monitoring staff productivity and provide ongoing feedback and training. Show less

Associate Of Arts (A.A.), Business Administration And Management, General

Business Management

Business Administration And Management, General

Business Management