David Blanco

David Blanco Email and Phone Number

Partner Manager | Customer Success | Strategic Planner
David Blanco's Location
Miami-Fort Lauderdale Area, United States
About David Blanco

Hi, I'm David —a passionate professional driven by customer success, innovation, and lifelong learning. My journey spans customer service, tech support, sales, and engineering, blending technical expertise with deep customer insight.With a Bachelor’s and Master’s in Engineering, I bridge the gap between complex systems and practical solutions. My approach is empathetic and proactive, enabling me to connect with customers, understand their needs, and deliver impactful results. I specialize in building meaningful relationships with partners, serving as a trusted point of contact, and driving mutual growth through strategic collaboration.Key strengths include:Relationship Management: Nurturing strong partnerships and ensuring seamless communication.Problem Solving: Tackling challenges with innovative, efficient solutions.Cross-Functional Collaboration: Aligning with sales, marketing, and product teams to enhance strategies and outcomes.Performance Optimization: Identifying growth opportunities and delivering measurable improvements.I thrive in dynamic environments, embracing new technologies and methodologies to elevate customer experiences and drive innovation.If you're looking for someone to help transform challenges into opportunities and foster meaningful connections, let's connect. Together, we can achieve success.

David Blanco's Current Company Details

Partner Manager | Customer Success | Strategic Planner
David Blanco Work Experience Details
  • Fast Track
    Partner Manager
    Fast Track Nov 2023 - Aug 2024
    United States
    * Cultivate strong relationships with partners, serving as the main operational point of contact for their needs, inquiries and concerns.* Proactively address partner inquiries, issues or escalations, working closely with other Fast Track teams to ensure swift and effective resolution* Monitor partner performance and usage of our solutions, identifying opportunities for optimization and growth* Collaborate with cross-functional teams, including sales, marketing and product, to align strategies and initiatives to benefit our partners
  • Extrahop
    Customer Success Specialist
    Extrahop May 2023 - Aug 2023
    •Managed a portfolio of 36 enterprise accounts•Collaborated closely with cross-functional teams, including Sales, Product Management, Engineering, Training, and Enablement, to align strategies and effectively address customer needs.•Identified and communicated new use cases and growth opportunities to customers, keeping them informed of the company’s latest innovations and capabilities.•Built relationships with each customer, effectively communicating the value proposition of products and services while aligning them with the clients' individual business objectives.•Traveled to company headquarters as needed for in-person training
  • Wix
    Customer Care Specialist
    Wix Feb 2017 - Nov 2017
    Miami, Florida, United States
    •Responsible for onboarding users to the best products and services available in their journey to build a successful online presence.•Troubleshoot and resolved technical issues related to WIX products and services.•Monitored and tracked customer exchanges and feedback to identify trends and areas for improvement.
  • Visa
    Senior Customer Service Representative
    Visa Aug 2012 - Jun 2016
    Miami, Florida, United States
    •Responded to customer inquiries via phone, email, or chat, providing timely and accurate assistance.•Selected to participate in the training of new hires at a new call center. •Consistently met Quality scores over the course of 4 years.•Selected to participate in 3 different product launches to ensure quality support for new users.
  • At&T
    Customer Technical Support Specialist
    At&T Feb 2010 - May 2012
    Miami, Florida, United States
    •Responsible for complex customer questions and concerns while navigating between multiple tools.•In charge of getting customers up and running with the latest products and services.•Resolved various customer-impacting issues such as voice and data, that span multiple networks.
  • Nordstrom
    Sales Representative
    Nordstrom Jul 2005 - May 2007
    Miami, Florida, United States
    • Established daily, weekly, and monthly prospecting and sales goals, prioritizing, and organizing work for productive results.• Provided excellent customer service to internal and external customers.• Top sales performer in the southeast region for multiple months.

David Blanco Education Details

Frequently Asked Questions about David Blanco

What is David Blanco's role at the current company?

David Blanco's current role is Partner Manager | Customer Success | Strategic Planner.

What schools did David Blanco attend?

David Blanco attended Florida International University - College Of Engineering & Computing, Florida International University - College Of Engineering & Computing.

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