• Lead and managed the Water Conservation, Water Quality, and Water Resources teams• Managed the City’s water resource portfolio through statistical analysis, water ordering, and collaboration• Participated in regional committees and groups related to water resources policies, strategies, and challenges• Analyzed, researched, and apprised City leadership about policies affecting the water resources portfolio• Prepared and presented to community, City leadership, staff, HOA boards, civic groups, and students• Responsible for monthly, quarterly, and annual water quantity and quality reporting• Developed and lead water conservation and water resource strategies, messaging, and policies• Prepared and administered division's annual $3.4m budget, forecasted expenditures, and approved team spending• Assisted and advised on groundwater recharge and wetlands facility operation and the City’s Sustainability Plan

• Assisted Portfolio Manager and Assistant Director in water resource portfolio management and strategy• Analyzed, monitored, maintained, and reported data for water resources compliance• Researched and analyzed polices affecting the City’s water resources portfolio• Provided recommendations and updates to City leadership about current and potential water portfolio health• Project-managed City’s Water Resource Master Plan update, Designation of Assured Water Supply modification, and Drought Preparedness Plan update• Lead department on development review tasks, reviewed submittals, analyzed water and sewer reports, and provided feedback to developers• Launched the City’s first conservation rebate program, including marketing plans and tracking mechanisms• Created water conservation strategic plans, managed water conservation program, developed outreach strategies, oversaw program budget• Mentored new staff and interns, and created and managed City’s drought messaging strategic plan

• Developed and implemented water conservation outreach programs, public information strategies and materials, and conducted statistical analyses on water conservation program components• Assisted in division budget creation and oversight, forecasting, and annual reporting• Developed water budgets and the Homeowner Association customer program• Assisted in water conservation strategic plan and City Drought Preparedness Plan updates• Authored blogs, articles, marketing materials, press releases, water conservation communications• Represented City on various committees, groups, and teams

• Negotiated payment arrangements and payment plans on delinquent tax, permit, and utility accounts• Filed liens, liquor license holds, and Registrar of Contractor complaints• Created team collection strategies, maintained collection statistics, and performed general accounting tasks

• Co-authored grant to establish a communication, Assessment, and Learning Lab (CAALL) at ASU West• Assisted with lab operation, managed budget, attracted, trained, and supervised student mentors• Coordinated with professors to ensure program met their class needs• Created marketing materials, curriculum, and standard operating procedures