Transformational Healthcare Operations Executive known for developing high-performing teams and effectively leading scoping, planning, and executing operational improvement efforts. Building belonging, meaningful relationships, stability and predictability, and exceptional results are important to me. As a change leader, I have led teams through the strategic development, organization, and operationalization of logic-driven repeatable strategies, identifying business needs, and creating multi-site, multi-service operational discipline through consistent actionable metrics.I continuously promote data-driven decision-making while exhibiting creative ingenuity through the design of simple solutions for complex challenges.Career Impacts:• Spearheaded the operational restructuring of three clinics that were performing in the red; rightsized the practice model from three outpatient clinics to one, cutting expenses to stem the flow of profit loss and in turn garnering more profit. • Drove the opening of a successful Urgent Care Clinic, providing initiatives that stabilized finances; built teams and physicians that adopted a satisfaction-first focus. • Capitalized on linear rationale, implementing a front-to-back training program that started with capturing accurate insurance data, then provided processes for noting errors and offered tools in streamlined processing, endowing staff with the best tools that improved financial metrics across all clinics. • Built strategic relationships with Physical Therapists and treatment teams, creating strong supports to referral sources that increased growth in the California market by 5% through repeat business.
Listed skills include Healthcare Management, Healthcare, Physical Therapy, Sports Medicine, and 28 others.